Southwest Airlines

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Replies

  • thunderer74
    thunderer74 Posts: 25
    They better give you the money back or ask if you can have one of there air planes and a pilot because all that money they charged you is just enough. Now instead of waiting in traffic in a car you have a air plane to get around with. Tell them it's one of those choices. Or put it on the news or sue them. It's like ever since this economy has been down hill everything else has gotten worse.
  • ExplorinLauren
    ExplorinLauren Posts: 991 Member
    Looks like Southwest screwed a lot of people because of problems on their side.

    http://t.co/FAe7Oxg5


    Ahhhh the power of social media... gotta love it :)


    Hope you get your refund soon!!
  • mgobluetx12
    mgobluetx12 Posts: 1,326 Member
    I did take someone's advice and blast it all over Twitter and got...nothing. Not even a RT. I did file with the BBB and will mail my letter to the CEO tomorrow. I complained on their website and they sent me an email saying 'sorry that our systems weren't running correctly.' That's IT. They seem untouchable and no one cares that they stole $19,704 from us!
  • MMAQueen
    MMAQueen Posts: 279 Member
    that's pretty crazy, i imagine it was just a case of a weird error causing your request to be done in a loop.

    i've flown southwest 3 or 4 times in the last few years. Never had any trouble.


    according to that article, they are already working on refunding them. they haven't stole 17k from you, you'll get it back.
  • mgobluetx12
    mgobluetx12 Posts: 1,326 Member
    Logged into my bank this morning and Southwest had charged my account nine times AGAIN, totaling $5356.80, creating a deficit and making several overdrafts come through.

    Been on the phone all morning with Southwest and Wells Fargo and no one can tell me how this happened. Again, 7-10 business days before this one will be fixed too.

    And in the meantime...no money again.

    Everything had been fixed and they DID steal money from me. The money was CLEAR out of my account and they had to return it. What, they just borrowed it?
  • Ocarina
    Ocarina Posts: 1,550 Member
    Logged into my bank this morning and Southwest had charged my account nine times AGAIN, totaling $5356.80, creating a deficit and making several overdrafts come through.

    Been on the phone all morning with Southwest and Wells Fargo and no one can tell me how this happened. Again, 7-10 business days before this one will be fixed too.

    And in the meantime...no money again.

    Everything had been fixed and they DID steal money from me. The money was CLEAR out of my account and they had to return it. What, they just borrowed it?

    O_O Holy molly. You have to go to the news with this. This is unheard of!
  • StarkLark
    StarkLark Posts: 476 Member
    Interesting info from Consumerist.com:

    http://consumerist.com/2012/08/southwest-bills-customers-multiple-times-in-failed-facebook-promotion.html

    "While many debit card customers are understandably angry it can take 8-10 business days for the incorrectly debited funds to be put back in their bank accounts, it should be noted that Southwest can not really do anything about this delay.

    This is not airline policy, but is instead a stipulation of the Electronic Fund Transfer Act, which states that, upon being told of a possibly erroneous transfer, banks have 10 business days to provisionally credit customers' accounts.

    It's possible the funds could be returned sooner, but unfortunately that is up to the financial institution and not Southwest. "

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