The customer is not always right...

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Replies

  • LilMissSunshine_
    LilMissSunshine_ Posts: 520
    I have worked with the public for many many years. I am considering getting a warehouse job where I don't have to talk to anyone. Just do my job and go home!

    I have at least one story a week that I share on my newsfeed that has to deal with dumb customers.
  • ashlinmarie
    ashlinmarie Posts: 1,263 Member
    I love when customers tell me their order was made wrong when I took their order and they didn't order it that way. I get some people make mistakes (our new employees) but I've been working at McDonalds for over 1/3rd of my life (AH HOW DEPRESSING!) and yes, I do make mistakes, but not often. When a customer whose order I just took comes and *****es and screams at me that their burger has pickles when they claim they specifically ordered it without pickles, I want to open their sandwich, pull the pickles off in front of them and stuff the burger in their mouth.

    They act like it is the end of the world when in reality, unless they have a pickle allergy (which they should state before hand because the grill team doesn't change gloves for each individual sandwich so there is pickle juice on their gloves) they can pick the damn pickles off and will never know the difference. Other condiments I get, but most people b*tch about the freaking pickles!
  • TheArmadillo
    TheArmadillo Posts: 299 Member
    Also with being a government run water agency, If a customer doesn't like an answer, I also get the old "Well, I pay taxes so I pay your salary." Really? Then I must pay myself too cause I also pay taxes.

    I work for a local govt organisation - one of my colleagues had a customer who said that, had great delight in pointing out that the customer was on full benefit so was NOT paying this tax, however my colleague was. It was very satisfying :laugh:
  • GaryRussell123456
    GaryRussell123456 Posts: 87 Member
    Don't be afraid to fire the customer!
  • Berto0391
    Berto0391 Posts: 273 Member
    I have no problem with a customer being wrong. As long as they're polite about it.

    Now, the ones that are rude, disrespectful, think I deserve to be spoken to like I'm beneath them, make snide comments about my intelligence/appearance/attitude, threaten to report me to some higher power simply for doing my job, think they know my company's policy better than I do ...

    Ahem. Sorry.

    Retail. Left it a year ago, will never go back :)


    THIS!!!!
  • Zylahe
    Zylahe Posts: 772 Member
    I'm sorry,
    I'll stop buying stuff
    :cry:
  • neverstray
    neverstray Posts: 3,845 Member
    My son, 10 years old, when at a restaurant, will order one thing, but in his mind, he's thinking about something else, when they bring the wrong thing, starts complaining, and we're all like, "dude, that's what you said". He refuses to believe it, even though we all heard it. I'm afraid, he's going to be one of those people. :noway: :grumble: :noway:
  • apedeb09
    apedeb09 Posts: 805 Member
    This thread just reminded me how glad I am that I'm not in customer service anymore.
  • bblich02
    bblich02 Posts: 57
    ive worked in customer service for almost 1 1/2 years. my last day is thursday!! spewing off tracking numbers all day just doesn't do it for me, especially when i hold a biology degree. hello nursing school

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