Hope this makes you smile

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Virgin Atlantic



For all Who Work With Rude Customers, isn't it a shame WE can't actually
do this!

An award should go to the Virgin Airlines desk attendant in Sydney some
months ago for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as cargo.

A crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was re-booking a long line of
inconvenienced travellers. Suddenly an angry passenger pushed his way to
the desk. He slapped his ticket down on the counter and said,
"I HAVE to be on this flight and it HAS to be FIRST CLASS".

The attendant replied, "I'm sorry, sir. I'll be happy to try to help
you, but I've got to help these people first, and I'm sure we'll be able
to work something out.."

The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear,"DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the attendant smiled and grabbed her public address
microphone:"May I have your attention please, may I have your attention
please,"she began - her voice heard clearly throughout the terminal.

"We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If
anyone can help him find his identity, please come to Desk 14."

With the folks behind him in line laughing hysterically, the man glared
at the Virgin attendant, gritted his teeth and said,"F... You!"

Without flinching, she smiled and said, _(I love this bit)_"I'm sorry,
sir, but you'll have to get in line for that too

Replies

  • thatfitgaal
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    Hahahaha that's brilliant!
    Wish I could do this at my coffee shop job, but they're kind of in to PR there sooo... sucks haha
  • terri0527
    terri0527 Posts: 678 Member
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    :laugh: :smile: :flowerforyou:
  • AmyBecky74
    AmyBecky74 Posts: 437 Member
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    I've worked with the public for years and it can totally suck. I love this, good for her.
  • sinclare
    sinclare Posts: 369 Member
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    thanks this is awesome!
  • clydethecat
    clydethecat Posts: 1,094 Member
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    oh man, if only! its that kind of stuff that makes customer service bearable for a second lol :)
  • jenlarz
    jenlarz Posts: 813 Member
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    :)
  • mikey1976
    mikey1976 Posts: 1,005 Member
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    she handle it perfectly
  • sunsnstatheart
    sunsnstatheart Posts: 2,544 Member
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    LMAO! :drinker:
  • haroon_awan
    haroon_awan Posts: 1,208 Member
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    Hahahaha
    Hahahaha that's brilliant!
    Wish I could do this at my coffee shop job, but they're kind of in to PR there sooo... sucks haha

    Me too!
  • rnctipton
    rnctipton Posts: 134 Member
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    Is the "customer" REALLY always right?? Often times I think not!
  • kornaco
    kornaco Posts: 146 Member
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    Good stuff! :laugh:
  • wtw0n
    wtw0n Posts: 1,083 Member
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    lmao this is awesome :D

    Everyone working in customer service should get an award.