Fitbit is breaking!!

lrobson555
lrobson555 Posts: 97 Member
in Fitness and Exercise
Hi all,

I've had my Fitbit Ultra for over a year now and LOVE it.
The problem is that some of the plastic has now snapped off around the top of it near the seam and it's gone a bit wobbly. I'm so worried that it's going to split apart and I'll lose it or won't be able to use it any more :(
As I am out of warranty, do you think they might offer to fix it or replace it, or have I got no chance at all? Has anyone else ever had this problem, and if so what happened?
I've messaged support but haven't had a reply yet.
If they can't do anything then I just hope they at least give me a discount off a new one as I can't really afford to buy a new one at the moment!

Laura

Replies

  • godot77
    godot77 Posts: 24
    that's a bummer. I don't have one (getting one in the mail any day now though). Good luck with getting them to give you a discount. I wonder how it got all cracked? Was it wet a lot?
  • ktsmom430
    ktsmom430 Posts: 1,100 Member
    I have heard that their customer service is excellent, but I have not had to use it.
    I have a fitbit one and a piece broke off the case that holds it, but I just replaced it with a new case. It cost $14.95.
    I would be lost with out mine. I have had it for almost a year(Feb8th). I love it too!
  • lrobson555
    lrobson555 Posts: 97 Member
    I know! I really cannot imagine being without it!
    No I don't really get it wet... it's probably just from extensive use and from taking it in and out of it's clip a lot!
  • Seajolly
    Seajolly Posts: 1,435 Member
    My mom has had probably about 3-4 FitBit's replaced over the past few years, once even from totally her error (she put it in the washing machine by accident!). They have excellent customer service. I'd give them a call and see if they can replace it.
  • lrobson555
    lrobson555 Posts: 97 Member
    Still no reply from Fitbit :( Hoping they'll get back to me soon!

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