Help with Bodymedia fit armband

Since tech support still hasn't emailed me back I was wondering if anyone on here has the armband and the same issue I have been having. When I plug in the armband and it goes to, sync, it says 'syncing armband' for about ten-fifteen minutes and then says no login credentials provided. Please sync again. I go to sync again and it tells me the same thing. Anyone else have this issue?