Fitbit won't sync!

seekingjoyandfitness
seekingjoyandfitness Posts: 48
in Health and Weight Loss
Hi! I can't get my Fitbit Flex and MFP to sync. They did sync earlier today but then I deleted the exercise adjustment to try to resync it, and it won't work. I have uninstalled the Fitbit Flex and reinstalled and "attached" the app to MFP, but it won't work! :( Any suggestions?

Replies

  • editorgrrl
    editorgrrl Posts: 7,060 Member
    MFP & Fitbit have had connection problems on & off since November. There's a huge thread in the Feedback forum, and dozens more in the Fitbit Users group.
  • Carolw12
    Carolw12 Posts: 36 Member
    I've been having this problem today as well. Usually it syncs with no problem. So I guess the site is acting up.
  • peejaygee1
    peejaygee1 Posts: 3,588 Member
    Same problem here...first time I've EVER had problems with it syncing. I've unlinked and relinked but it doesn't seemed to have fixed the problem. I guess we'll just have to wait it out and see.
  • seekingjoyandfitness
    seekingjoyandfitness Posts: 48
    Same problem here...first time I've EVER had problems with it syncing. I've unlinked and relinked but it doesn't seemed to have fixed the problem. I guess we'll just have to wait it out and see.
    Thanks for the responses. I have always been able to unsync them and then resync but for some reason today I have had issues. Is this something that it can resync and still hold my data over the course of a few days? For example, if my fitbit has not "sunk" in 3 days, how long does it hold that data?
  • SherryTeach
    SherryTeach Posts: 2,836 Member
    Yes, I'm not syncing tonight, which is annoying since I have 21,000 steps and if it doesn't sync, I'll end up over in calories. This is a good opportunity to get over my compulsivity.
  • peejaygee1
    peejaygee1 Posts: 3,588 Member
    Thanks for the responses. I have always been able to unsync them and then resync but for some reason today I have had issues. Is this something that it can resync and still hold my data over the course of a few days? For example, if my fitbit has not "sunk" in 3 days, how long does it hold that data?

    https://help.fitbit.com/customer/portal/articles/888097-when-does-my-tracker-reset-and-what-happens-to-the-previous-day-s-data-
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    I've never had a problem and am not today, either. I log my food and refresh the page over there and my calorie total is immediately updated. I'm curious what is happening that makes you think they're not synching, when they aren't? Because that exercise adjustment isn't always there, right? By design, I mean. And it can come and go within a day as well.
  • seekingjoyandfitness
    seekingjoyandfitness Posts: 48
    It is the same today as well! Unable to sync (I can tell because it did not sync it with yesterdays). MFP please fix this.
  • seekingjoyandfitness
    seekingjoyandfitness Posts: 48
    Has anyone else had a problem with it today? I have contacted MFP but have not heard back...
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    What is yours not showing? Your food calories aren't showing up at Fitbit or your Fitbit Adjustment is not showing up here, or both? If it's just the adjustment, try logging some huge calorie burning activity at Fitbit and see if you get an adjustment here then.

    I've heard that when you un-synch and re-synch your accounts repeatedly, it causes problems.
  • seekingjoyandfitness
    seekingjoyandfitness Posts: 48
    What is yours not showing? Your food calories aren't showing up at Fitbit or your Fitbit Adjustment is not showing up here, or both? If it's just the adjustment, try logging some huge calorie burning activity at Fitbit and see if you get an adjustment here then.

    I've heard that when you un-synch and re-synch your accounts repeatedly, it causes problems.
    Oh man.. I did not know it caused problems- YIKES! I hope I did not mess it up too bad! It is not showing calories burned from fitbit on MFP? Does this make sense?
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    Yes. It doesn't show all your calories burned here. It only shows the number you've burned OVER your MFP goal. So it's normal for it to not show any early in the day or on sedentary days.

    Log some food here and see if it shows up there. Then you'll know if it's communicating. Then log a huge workout session manually there and see if you see a Fitbit Adjustment here. You can delete it after.
  • seekingjoyandfitness
    seekingjoyandfitness Posts: 48
    Hi! So I think THAT is the problem! It shows my food from MFP on Fitbit BUT it does not show calories burned. I logged a huge burn of 3000 calories that I did not really burn ;) and it did not show up on MFP. What does this mean?
    THANK YOU for all your help!
  • peejaygee1
    peejaygee1 Posts: 3,588 Member
    What is yours not showing? Your food calories aren't showing up at Fitbit or your Fitbit Adjustment is not showing up here, or both? If it's just the adjustment, try logging some huge calorie burning activity at Fitbit and see if you get an adjustment here then.

    I've heard that when you un-synch and re-synch your accounts repeatedly, it causes problems.

    Both were not showing (i.e. food and exercise to Fitbit from MFP, or steps from Fitbit to MFP). Thankfully it's fixed now for me.
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    Here at MFP, if you go to Exercise, see the Fitbit Calorie Adjustment line? Click the little 'i'. What does it say?

    Here is what mine says below. I can see from the data that it last synched at 3:43pm. But I have a 0 adjustment because my Fitbit isn't predicting I will burn more than MFP expects me to. 1579<1656, so no adjustment was earned. Make sense?

    You're using Fitbit to measure your actual activity level throughout the day.

    To accurately reflect any extra calories you're burning, we use this data to adjust your daily MyFitnessPal calorie goal.

    This is how we calculate your calorie adjustment:

    Fitbit Calories Burned
    Full Day Projection
    (Based on 1007 calories burned as of 3:43 pm) 1579
    MyFitnessPal Calories Burned
    1656
    Fitbit Calorie Adjustment
    0
  • seekingjoyandfitness
    seekingjoyandfitness Posts: 48
    Here at MFP, if you go to Exercise, see the Fitbit Calorie Adjustment line? Click the little 'i'. What does it say?

    Here is what mine says below. I can see from the data that it last synched at 3:43pm. But I have a 0 adjustment because my Fitbit isn't predicting I will burn more than MFP expects me to. 1579<1656, so no adjustment was earned. Make sense?

    You're using Fitbit to measure your actual activity level throughout the day.

    To accurately reflect any extra calories you're burning, we use this data to adjust your daily MyFitnessPal calorie goal.

    This is how we calculate your calorie adjustment:

    Fitbit Calories Burned
    Full Day Projection
    (Based on 1007 calories burned as of 3:43 pm) 1579
    MyFitnessPal Calories Burned
    1656
    Fitbit Calorie Adjustment
    0

    I can see on the MFP site that it shows 61 calories burned. However, I KNOW I have burned more than that on top of my goal for myfitnesspal. PLUS, the fitbit site shows I have burned 1700 and my MFP goal is 1320 calories so I don't think it has "synced" yet, because it did this am, but it did not sync it for yesterday. Thankfully, I am able to see how many calories I can eat on the fitbit site.
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    Read the message under the "i" closely. It tells you when it last synched and how it got 61. :smile:
  • seekingjoyandfitness
    seekingjoyandfitness Posts: 48
    For some reason mine is still not syncing and I contacted MFP days ago and have not heard back... Ugh!!
  • CMD76
    CMD76 Posts: 19 Member
    I have been having the same problem for a week with my fitbit adjustment not showing on MFP.
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    Under the "i", what does it say for "last sync"? Mine says 9 minutes ago. It always is current. It doesn't always have an adjustment because that's not how it works but it always is current.
  • CMD76
    CMD76 Posts: 19 Member
    I don't get anything showing up. A week ago, under cardiovascular it said "Fitbit calorie adjustment (i)" now it doesn't say anything so I can't check the (i), it's just not there.

    June 18th was the last date...
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    Oh! Yeah, that does sound like a problem. Do your food totals transfer over to Fitbit? Do the two accounts still show up as linked at Fitbit and here both?
  • CMD76
    CMD76 Posts: 19 Member
    Both accounts still show as linked and my food and fitness transfers from MFP to Fitbit just not the other way. Hmmm.
  • seekingjoyandfitness
    seekingjoyandfitness Posts: 48
    Both accounts still show as linked and my food and fitness transfers from MFP to Fitbit just not the other way. Hmmm.

    This is EXACTLY my problem too!
  • CMD76
    CMD76 Posts: 19 Member
    I hope it gets fixed soon. :grumble:
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    A couple people said on the Fitness forum that forcing a synch with the Fitbit Connect software fixed it for them. Has your Fitbit quit synching with the Fitbit site?
  • CMD76
    CMD76 Posts: 19 Member
    No, that's all working fine. I force sync it several times a day.
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    That stinks. Mine is still fine. Probably not related, but just in case-- how come you force synch several times a day? Does yours not synch automatically? I mean your Fitbit device to your Fitbit account.

    They say not to, but have you tried unpairing and re-pairing your accounts?
  • CMD76
    CMD76 Posts: 19 Member
    I force sync it mainly because I like to keep track of how many VAM I have. Myself & my partner are very competitive when it comes to those so we check via our phones throughout the day. Tried unlinking the accounts but no good. I did read it's possibly a problem with the latest MFP update and they are looking into it. Fingers-crossed it's that. It's strange because it's not effecting everyone with a FitBit, my partner included and we have exactly the same phone and app version. They do have the Flex though and I have the One so maybe that is it?
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    I don't know but I have the One and have no problems. Weird.

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