Retail Rudeness

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  • Shellz31
    Shellz31 Posts: 214 Member
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    Wow. I'm really surprised by the people talking about how hellish retail work is, as if hating your job is some kind of excuse to bring the human beings around you down. I worked retail through high school and college, over 10 years, and while some days I did hate it, I would never treat a fellow human being this way. Plenty of people hate their job, but that doesn't mean you get a pass on not doing it. There are other people who will gladly do the job right for the same paycheck. I'm sorry you had to put up with such behavior. I would call corporate. At least it will let the employees know that they affect their customers on a personal level and can hurt people.
  • SandraJN
    SandraJN Posts: 304 Member
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    Sorry this happened to you. You have to understand retail. It pays crap, there is no respect or reward even for those who do their job well in most cases, and many of us look forward to the day when society is smart enough to replace all those jobs with self-serve stores so humanity can get on with using its gray matter to actually resolve serious issues. Meanwhile you have someone whose label in her work life is bra specialist. Yeah, that's got to be fulfilling. And her little underling, who doesn't even achieve those lofty heights of greatness. So really, you can't expect much. Call corporate if you want, but corporate isn't going to replace them with better, because I don't care if you put the love child of Mother Teresa and Albert Einstein in that job, the job itself will crush all heart and ambition and empathy out of anyone after awhile.

    I suggest you shrug off their silly wording, move on, and hope you never end up where these two ladies are at in life. Having a non-standard body shape does not mean anything bad. Or good, for that matter. We should all take care of our health of course, but most of what we are is that gray stuff between our ears. And the more non-standard that is, the better!

    Morning rant over.

    In a nutshell.
  • AllonsYtotheTardis
    AllonsYtotheTardis Posts: 16,947 Member
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    VS doesn't know their *kitten* from a hole in th ground. I'm sorry you had this experience - how disheartening.

    But it's not you - it's them.
  • FitFabFlirty92
    FitFabFlirty92 Posts: 384 Member
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    I don't know if this will make you feel better, but when I was a teenager I had a HORRIBLE experience at Victoria's Secret as well. They don't properly train their associates for bra measuring and such, and they can be VERY rude and condescending.

    I was in there to get some new bras with my mom, and at first the associate who was helping us was quite nice. She kept saying how pretty I was and I was flattered. Then she measured me completely wrong (40 DD, I think it was, at the time I was a 36 D. I've gained weight, and I'm STILL a 36, by the way). She said there weren't many bras there in my size, but that wasn't the bad part. She said once again that I was pretty, but then added, "Just lose this," and smacked my stomach ," and you'll be fine!" It was awful. And then she had the nerve to complain about how her manager didn't recognize her work and we should tell him what a good job she was doing! Never set foot in that store again...I was so humiliated.
  • SCV34
    SCV34 Posts: 2,048 Member
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    If it were me I would have been asking questions. But, that is just me being 43 and all, I wouldn't have put up with such non sense. and I would have asked what they meant by what they said. Having said that, sorry that happened to you.
  • elektrolization
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    I recently bought some bras from VS as I gained weight and my 36D bras were too tight. My experience was fine, but when I asked to be measured I realized they had no effin' clue. They measured me at a 36D. Haha! I told them to try again. The sales lady changed her mind the second time and said she had me at a 36DD. I said no, I will try a 38 because the 36 I'm currently in is cutting into me. Anyways the long and short of it, every bra they had me try on was a 38DD and the cups were huge (except one of the bras fit nicely). The other two I took home were 38D. Useless sales people, I virtually did all the work myself.
  • UnicornAmanda
    UnicornAmanda Posts: 294 Member
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    Lets just take a minute here and consider the source. Just how complicated is it to wrap a measuring tape around someone to get the measurements. Its not brain surgery for crying out loud. The fact that the two of them still couldnt figure out how to come up with a size and the true ignorance and stupidity of thier comments speaks volumes.. Its not you Darlin.. You are Fabulous .. They are morons. My mother told me to ignore ignorance. Easier said than done for sure. But Dont you Dare let the stupid people out there bring you down.

    ^^This!!
  • missiontofitness
    missiontofitness Posts: 4,074 Member
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    I would report that to corporate. That is absolutely inappropriate, and I don't care that they are working a cruddy paying job.
    Victoria's Secret does not just pander to the 00 crowd, and their commentary was not necessary at all. Especially in front of you.
  • ValerieMartini2Olives
    ValerieMartini2Olives Posts: 3,041 Member
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    I was a teenager buying a dress for a formal. I went to one dress shop and the clerk said "Oh honey, we don't have anything here that will fit you!" Buh-bye.
  • ILoveGingerNut
    ILoveGingerNut Posts: 367 Member
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    That's why I shop online.
    BTW, every website has a size guide, just measure yourself and find out what size you are. Not rocket science.
  • Mr_Knight
    Mr_Knight Posts: 9,532 Member
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    I agree, that's pretty poor customer service.

    But it's also Victorias Secret - basically minimum wage service sector retail mall employees - it kind of sucks, but really, it's not reasonable to expect a high level of courtesy or professionalism from that kind of labour force.

    You get what you pay for...
  • jesiann2014
    jesiann2014 Posts: 521 Member
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    Pause a moment and consider what these 'sizing specialists' are getting paid... I mean how much training does one need to wield a tape measure accurately?? I cringed for you reading your post but I encourage you to imagine the very people who criticized you standing before you in their (probably not VS) undies. We are all unique. Even those ladies...
  • CherokeeBabe
    CherokeeBabe Posts: 1,704 Member
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    VS is terrible about bra fittings in the first place. A proper bra sizing is more complicated than most people think, the distance/width inbetween the breasts, amount of breast tissue, the shape of the ribcage, the angles of how the breasts lay, it all matters. Some people with shallow breasts are very hard to find bras for, some people actually need a size INBETWEEN the sizes most places have. It's crazy. I'm sorry you dealt with such rude people, they could have expressed their opinions of 'this is difficult to figure out' without using phrases like they did.
  • smashley_mashley
    smashley_mashley Posts: 589 Member
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    I love VS but have never been fitted and don't generally talk to the staff. I just try on until one fits and is comfortable.
  • gothchiq
    gothchiq Posts: 4,598 Member
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    Call or write their corporate headquarters and report the issue. Referring to you in this manner is unacceptable and rude. Those two employees need it explained to them in no uncertain terms that if they want to stay employed, they will knock it off immediately.

    The commonly used bra measuring method doesn't work for everyone; it depends on your shape. You have to try things on and evaluate not only how the bra feels but whether it rides up in back, gives you the "double boob" or anything else like that. Whether you can move around and still have it look and feel right, if it pulls or pinches or leaves breast tissue hanging out in the armpit region. Most women know what their approximate size range is, and styles vary as well, so from that point it's all trying on things in that range until something is right. I like getting bras from Her Room or Bare Necessities online. They have these quizzes you take to help determine what styles of bra fit your shape best.
  • Catter_05
    Catter_05 Posts: 155 Member
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    I am a weird shape. I have large breasts and my legs have always been thin and I am short waisted. Basically, an inverted triangle shape with most of my 5'9" height in my legs. It doesn't matter where I shop I get attitude. For a long time I really liked buying shirts at Lane Bryant. But I started getting attitude from them because I was "too skinny". I wore a size 14/16 shirt. Why was I too small? And then in other stores I got the other attitude because the buttons pulled and they "just didn't have anything above a 12". What? And pants are almost always too short too.
    It's fine, the internet rocks. Shop online there is a bigger selection anyway :). If they want to know why retail stores are suffering it is because customer service is terrible. People need to be kind and have common courtesy. I worked in retail for years, until I was in my early 30's. It isn't just the clerks who are rude. The customers are too. We live in a culture where people say whatever they please and think they have a right to say it. That may be true, but that doesn't mean it's ok to be rude and hurt someone's feelings.

    Go to herroom.com there are great directions for measuring yourself for a bra and it even has a universal size because different bras size differently (all 34 B bras do not fit the same way). Good luck :)
  • spa407
    spa407 Posts: 47 Member
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    Hang on the the positive body thoughts you had...(have). There's no excuse for their delivery / communication. Get on the horn with corporate, tweet about the experience...they need to know who they have representing VS.
  • PennyVonDread
    PennyVonDread Posts: 432 Member
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    VS is actually pretty notorious for this kind of thing. Much like Abercrombie & Fitch has received criticism for not catering to a variety of shapes and sizes, and even admittedly said they cater to "cool" (ie not fat, not poor, not of lower socio-economic status), Victoria'sSecret very specifically caters to "straight sizes" and heavily promotes beauty stigma. If you aren't thin, conventionally attractive, don't expect them to go out of their way. A bra store that only carries up to -maybe- a DD if you're lucky in select sizes and kicked a woman out for breast feeding (because that's not what breasts are for???) doesn't sit too well with most people. But their signs are pink and covered in glitter, so people still get lured in.
  • techgal128
    techgal128 Posts: 719 Member
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    Okay, I'm going to take this to a whole different level here. Maybe people will hate me, maybe they won't. We'll see what happens.

    I worked for 5 years in the lingerie section of Macy's. I was VERY good at measuring and for the most part, I could just estimate sizes by looking at someone.

    From what you described, it sounds like you have a large ribcage with a smaller bust. This is a lot less common than a small ribcage with a big bust and you will likely have difficulties finding a large selection of bras (although the latter can be difficult too). This does not necessary reflect on your weight as much as your build. What you have is a rare combination because if your band size was from weight, you would have a larger cup size. Since you do not, this is likely from you having a larger frame. I came across a few ladies that had hard time finding bras because of this.

    What you want to look for is a soft cup wireless bra. It provides the stretch you need and the fit you want.

    Note: I am not defending the ladies. I understand what they were thinking but of course their wording was a little crass. As a former bra specialist though, I think they were commenting on your frame size more than your weight.
  • earlnabby
    earlnabby Posts: 8,171 Member
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    The best bra fitting I ever had was at the Bali/Playtex/ etc, etc outlet store at the outlet mall. They were professional and the comments the person made were matter of fact about my size and shape, not anything that made me feel denigrated. I also learned about the "four boob" from her.