fitbit flex users...question?

deanne525
deanne525 Posts: 69 Member
in Fitness and Exercise
Hi everyone, i just got a fitbit flex. it has tracked fine the past couple of days and this morning but has since stopped tracking. i tried tapping on the band to change settings but nothing has worked. any ideas?

Replies

  • GiveMeCoffee
    GiveMeCoffee Posts: 3,556 Member
    Is the battery charged? If not send them a ticket they have great customer service
  • srd_23
    srd_23 Posts: 43 Member
    You can also accidenally put it into "sleep" mode by tapping it rapidly. It can be tricky to wake it up, sometimes I have to sit there and rapidly tap it for a minute or more. Still, it doesn't happen that often.
  • paigecash
    paigecash Posts: 28 Member
    Check to make sure your bluetooth is on on whichever device you use to track. Sometimes it's not the fltbit, it's the device. I have to clear apps every now and then on my phone to make the fitbit sync. Also, you can manually sync in that app, so try that. I have to "remind" my phone sometimes to sync.
  • TheStephil
    TheStephil Posts: 858 Member
    i second the battery life. It may have died. Try plugging it in to your computer and if that doesn't charge it or reset it, contact fitbit support. They are amazing.
  • terriltexas
    terriltexas Posts: 29 Member
    I've had my fitbit flex a week. I do a one hour body pump class which is mostly strength training. Does my tracker track those calories, or do I manually put it in? I don't want to double dip.

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