Sunglasses Maui Jim

chrissyh
chrissyh Posts: 8,235 Member
edited September 19 in Health and Weight Loss
Just wanted to brag about great customer service...

I have had a pair of Maui Jim sunglasses that I bought from Sunglass Hut in March of 2007. Well the lens where it screws in broke - I thought great 1 year of use for $160...well these sunglasses have a 2 year (limited) warranty. I sent them back with a check for return shipping ($8.95 for standard and $15 for overnight return) - it took 2 weeks but they replaced BOTH of the lenses. Let me tell you these suckers are worn as an extension of my head - both lenses had scratches but no more - I am stoked to tell you how great this is! I feel like a kid who just got a new toy!

Replies

  • chrissyh
    chrissyh Posts: 8,235 Member
    Just wanted to brag about great customer service...

    I have had a pair of Maui Jim sunglasses that I bought from Sunglass Hut in March of 2007. Well the lens where it screws in broke - I thought great 1 year of use for $160...well these sunglasses have a 2 year (limited) warranty. I sent them back with a check for return shipping ($8.95 for standard and $15 for overnight return) - it took 2 weeks but they replaced BOTH of the lenses. Let me tell you these suckers are worn as an extension of my head - both lenses had scratches but no more - I am stoked to tell you how great this is! I feel like a kid who just got a new toy!
  • andtckrtoo
    andtckrtoo Posts: 27 Member
    Oh I LOVE my Maui Jim's. I have never had anything but the best of customer service from them or any of their shops. I put my MJ's through the ringer. I have green eyes, so I'm very sensative to the sun, so lik you they are always with me. They have hiked with me up big mountains, handled a couple of half marathons, and done many long bike rides with me without fail. I love that I can wear them in lower light (at the start of my morning bike commute for example), and still be able to see clearly.
  • dantell13
    dantell13 Posts: 71
    I am close with the owner and will relay the message of your satisfaction. If you have ever seen Joe Torre (former yanks manager and current dodger manager) he only wears Maui Jim's. He has a nice stash
  • chrissyh
    chrissyh Posts: 8,235 Member
    These things are the best - I get headaches in the sun but not with my MJs!
  • marathongirly
    marathongirly Posts: 39 Member
    My husband had the same experience!The nose piece broke off after a few years of owning them..He sent them in and the fixed them NO PROBLEM and he said the people are amazingly nice! How REFRESHING is that in this day and age! Makes me want to get rid of my cheap sunglass and go gets some Maui JIM's!
  • may_marie
    may_marie Posts: 667 Member
    i used to work in customer service,,,

    its nice to hear that there is good thing to be said about those people,,,
    if you really want to make their day... write them an email.... give them the praise,,
    beilieve me the will love it

    may
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