Pivotal Living Life Tracker review

You know, I'm actually having a hard time seeing how to add the water I drank. I see where to set the goal for water, but not the water already consumed.

The reminder to move was also difficult to find in the app.

Also...the app really seems to suck. It took about 10 minutes and shutting down the app before it would sync the second time, and then took a couple of minutes to come back up.

I'm using Android.

I found the setting for the move reminder and set it up, but it doesn't seem to be working. I also found out how to add water, and it's very non-intuitive. I had to go to the website to find it.

Nope, the alarm definitely would not wake me up.

Also, the move reminder has now gone of twice...WHILE I WAS WALKING.

So, apparently the Pivotal tracker only tracks "active" calories. You are expected to add that to your BMR or NEAT (not sure which) in order to turn it into useful information, like how much you should eat. This makes it fairly useless to me.

However, I will say that the app update did fix a lot of the issues with syncing and freezing. Obviously they're working on it. But the calorie burn thing is a huge disappointment.

The move alarm did work for me, but it's preset at 10 minutes, and it's extremely annoying. There's no way to change the time. You can set the time of day that it checks for movement, like if you only want the move alarm to go off between 6 and 9 p.m., but there's no way to make it, for example, 20 minutes instead of 10.

The alarm clock isn't nearly powerful enough or long-lasting enough to wake me up. It would be nice, as my boyfriend is a light sleeper and any alarm I set will wake him up.

Got a new letter from Pivotal Living:
Dear Members,

Last week I wrote you to reflect on the launch of the Pivotal Living community and the work our team is doing to improve the product experience in 2015. Highlights included:
The onboarding of new engineering resources to help improve app performance;
The creation of a new interactive support guide and intake form for new support/self-help content;
And a complimentary 12-month membership extension for registered members in our system by January 15, 2015.
We also committed to another follow up today, and I’m glad to share with you the following updates:

App Performance
Our engineering “SWAT” team has fine-tuned our database and web service settings to address the service outages we saw over the holiday break. This means better app syncing/saving performance for both iOS and Android users, as well as a stronger technical foundation for future community growth (no service outages).

While many users are successfully using the app without interruption, a handful continue to experience syncing/saving issues (and for the record, this includes me, with my Moto G). We are working to provide immediate relief of these issues. Given that our platform supports more than 1700 Android 4.3+ devices, each with their own screen sizes, resolutions and operating system versions, our engineers estimate it may take 2-4 weeks from today to get the Android app performance tuned for 95% of our Android member base. The team is focused on performance tuning the most popular handset models first in order to have the largest impact with each fix.

We will release new updates to the app as quickly as possible, posting progress updates each Friday via our Facebook and Twitter social media channels.

Warranty Coverage
I also wanted to remind you of Pivotal Living’s warranty that protects against unforeseen technical issues and further warrants our band is free from defects in the materials, manufacturing, and workmanship for a period of one (1) year from the date of shipment. Whether you have an issue tomorrow or six months from now, our warranty exchange program allows you to send your defective device back to Pivotal Corporation and upon verification of the warranty issue, we’ll send you a replacement device. It is just that simple.

A small subset of you (<5%) have specifically reported experiencing band reset issues due to static electricity accumulated from home/office environments. We have expanded warranty coverage for band reset issues to include both the option for a full refund –OR- product exchange, the latter of which is possible due to additional plastic welding changes implemented over the holiday break. For more information on this or other issues, please visit the support section of our website and use the interactive support guide to get started.

On a personal note, I had the pleasure of connecting with some of members offline this week and listened to a wide range of feedback, from product delight to product frustration. The level of accountability and the high expectations our community has for the Pivotal Living platform is very clear and we remain committed to continuously improving the product experience to meet your expectations.

Our small, hardworking team appreciates your patience as we build this community together and we hope this update finds you well.

Best, David