Issue with the app

clf1284
clf1284 Posts: 44 Member
edited November 2024 in Getting Started
Sorry if this is out of place, but I didn't know where it really belonged. I went to the support/help board but I didn't have an option to create a new discussion.

Anyway, for some reason my weight loss isn't showing up properly on the app. Not on my profile. Once I view my progress, it's right. Otherwise it's about 30 pounds off. It's a minor issue, but I've worked hard to lose those pounds and I would prefer them be showed properly. :)

Replies

  • ThePinkPanda
    ThePinkPanda Posts: 208 Member
    i would submit a ticket with customer support! http://myfitnesspal.desk.com/ you worked hard for those numbers so they should be right :)
  • clf1284
    clf1284 Posts: 44 Member
    ThePinkPanda wrote: »
    i would submit a ticket with customer support! http://myfitnesspal.desk.com/ you worked hard for those numbers so they should be right :)

    Thanks! I will do that
  • CyberTone
    CyberTone Posts: 7,337 Member
    @clf1284‌
    You have to adjust your starting date/weight to show your highest weight, but it has to be the oldest date/weight for the total weight lost to be correct. There are two ways to do this on the Web version.

    Navigate to APPS > Tickers > Update your weight data. Enter your desired starting weight and click Save Changes. That will update the oldest date/weight in your profile.

    Alternately, navigate to MY HOME > Check-in > Edit Previous Entries. Scroll down and click on the highest page number to take you to the oldest date/weight entry. Once you find your oldest date/weight entry, under Add New Entry, enter the new date/weight and click Add New Entry. That will replace the oldest date/weight with your new one.
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