Fitbit not sync with steps after doing your latest upgrade

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firmager02
firmager02 Posts: 7 Member
in Getting Started
HELP PLEASE. I did your upgrade yesterday and now today it is not uploading my Fitbit steps. I use both apps everyday and love them. They have both helped me lose a lot of weight. I reply of this to work everyday. This happened last time as well. I am very frustrated. I hope that you can help me very soon.

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  • AmyRhubarb
    AmyRhubarb Posts: 6,890 Member
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    You might try posting this down in the Tech support/help forums. :smile: good luck - hope it gets worked out!

    http://community.myfitnesspal.com/en/categories/technical-support-need-help
  • firmager02
    firmager02 Posts: 7 Member
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    It won't let me says I don't have permission. I might have upset them. I don't understand
  • AmyRhubarb
    AmyRhubarb Posts: 6,890 Member
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    That's weird...looks like no one has posted there since January. Hmmm...must be something funky with that forum, it's certainly not a matter of you upsetting them. :smile: Hopefully someone will come along here and be able to help.
  • ahokay89
    ahokay89 Posts: 353
    edited February 2015
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    I believe they changed things. Click on one of the top posts (Technical Support/Need Help? Or Click here to learn how to get help!) and it should bring a link to where you can ask for tech help
  • Nige_Gsy
    Nige_Gsy Posts: 163 Member
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    Haven't had an update, but not syncing either. #frustrated #unhappycustomer
  • lacerta227
    lacerta227 Posts: 2
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    Same problem, not syncing all of a sudden in the past few days
  • firmager02
    firmager02 Posts: 7 Member
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    Please help this is happening again. It shows the steps I have gone but no calories used. I use this with Fitbit everyday.
  • Glinda1971
    Glinda1971 Posts: 2,328 Member
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    Sometimes when that happens if you unsync your Fitbit and resync it, it seems to help.

    Last time I had this issue it worked for me.

    Good luck!

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