MFP & Fitbit linking problem, so frustratred :(

MomofSteele78
MomofSteele78 Posts: 4 Member
edited November 15 in Getting Started
I keep trying to sync my fitbit with myfitnesspal and keep getting "Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be linked at once."
This can't be right, I don't have any other accounts, I've changed my email and password on fitbit and myfitnesspal, I've deleted both accounts and started over and I still get the same message every time.
It's getting very frustrating, I really want to use myfitnesspal, but not if I can't get this resolved!
Help please!

Is it a fitbit problem or a MFP problem? I've posted this on the help site & I've seen other posts about the same problem others are having but either there's no answer or I get something from MFP that says they will email me a solution but nothing ever happens. I don't want to have to reset my fitbit because I don't want to lose all my friends/stats/badges....

Replies

  • 4legsRbetterthan2
    4legsRbetterthan2 Posts: 19,590 MFP Moderator
    Have not experienced this myself, but have you tried disconnecting through fitbit? - go to settings, applications, and disconnect your MFP?

  • shadow2soul
    shadow2soul Posts: 7,692 Member
    MomofSteele78 wrote: »
    I keep trying to sync my fitbit with myfitnesspal and keep getting "Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be linked at once."
    This can't be right, I don't have any other accounts, I've changed my email and password on fitbit and myfitnesspal, I've deleted both accounts and started over and I still get the same message every time.
    It's getting very frustrating, I really want to use myfitnesspal, but not if I can't get this resolved!
    Help please!

    Is it a fitbit problem or a MFP problem? I've posted this on the help site & I've seen other posts about the same problem others are having but either there's no answer or I get something from MFP that says they will email me a solution but nothing ever happens. I don't want to have to reset my fitbit because I don't want to lose all my friends/stats/badges....

    I have no clue which site the problem would be on. I would email them both and see if a solution can be found that way.
  • totaldetermination
    totaldetermination Posts: 1,184 Member
    edited April 2015
    4legsRbetterthan2 wrote: »
    Have not experienced this myself, but have you tried disconnecting through fitbit? - go to settings, applications, and disconnect your MFP?
    Yes, this.

    I would say its a fitbit problem. If you log in to fitbit.com through the website and go to
    settings -> Applications
    (https://www.fitbit.com/user/profile/apps)
    then click 'revoke access' under MyFitnessPal.
  • MomofSteele78
    MomofSteele78 Posts: 4 Member
    I've tried all of that :(
  • suzeequu
    suzeequu Posts: 110 Member
    it works, it doesnt work...its always an ongoing issue
  • junebecca
    junebecca Posts: 1 Member
    I have the same issue
  • Sued0nim
    Sued0nim Posts: 17,456 Member
    Email fitbit they tend to be quite good at sorting out issues
  • run2forty
    run2forty Posts: 9 Member
    Just wondered if you ever got this problem resolved? I have the same problem and have tried everything and still get the same message. Thanks!
  • mona13133
    mona13133 Posts: 1 Member
    Very frustrating!
This discussion has been closed.

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