Fitbit not syncing correctly

MGG130
MGG130 Posts: 7 Member
edited November 19 in Fitness and Exercise
I did 11,000 steps which usually is a good amount of calories. Today it says -181. This is not correct and I don't know what to do. I uninstalled and reinstalled and still no luck. Please help. actgvo0fmajg.jpg

Replies

  • shadow2soul
    shadow2soul Posts: 7,692 Member
    edited June 2015
    Click the adjustment. It will tell you the last time it pulled calorie burned information from fitbit.

    However, Fitbit adjustment has nothing to do with the number of steps you take. It's the difference between your Fitbit Calorie Burn and MFP's predicted calorie burn based on your activity level. The higher your activity level is set the harder it will be to get your Fitbit calorie burn high enough to get a positive adjustment.

    This is mine from a little bit ago:
    57v83g9852wr.jpg
    (lightly active setting)

    Now if I up my activity level to Active, my adjustment decreases:
    jamjzd9h4qo8.jpg

    If I were to go up to Very Active, I would probably lose calories.
  • MGG130
    MGG130 Posts: 7 Member
    I'm basing it on my everyday usuals I have mine set to sedentary so I always burn 400+ from my steps.
  • shadow2soul
    shadow2soul Posts: 7,692 Member
    Have you tried disconnecting your Fitbit account and your MFP account from each other and reconnecting?

    If not, the best way to do that is here:
    https://www.myfitnesspal.com/apps/show/30
  • MGG130
    MGG130 Posts: 7 Member
    Yes. Did that first. So weird bc it's totally different than all my other days.
  • MGG130
    MGG130 Posts: 7 Member
    Here is an example of another day. ho9nkg99moxy.jpg
  • shadow2soul
    shadow2soul Posts: 7,692 Member
    I'd send in a support ticket.
    https://myfitnesspal.desk.com/
  • MGG130
    MGG130 Posts: 7 Member
    Thanks for your help. I didn't know about support tickets.
  • Sutnak
    Sutnak Posts: 227 Member
    You should set yourself to sedentary when you use a fitbit
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    TheReloader wrote: »
    You should set yourself to sedentary when you use a fitbit

    If (and only if) you enable negative calorie adjustments in your diary settings, activity level is entirely a matter of personal preference when using MFP + Fitbit.

    You can learn more in the Fitbit Users group http://community.myfitnesspal.com/en/group/1290-fitbit-users
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