FitBit Charge HR is behaving oddly...

wdunnett1 wrote: »

Many accounts have been hacked. It all over media, and I'm hearing nothing but worse news about the HR by the day. There is a lawsuit open due to the gross inaccuracy of the HR features..

The hacks push malware to your computer during the sync if your devise has been hacked. Unless OP has malware found on her computer this is not her problem. In lieu of this, manupulation of certain data such as steps may be seen.

OP, if you could elaborate more on what your are seeing in MFP, vs what data in on the watch itself and inside your Fitbit app on the web or phone that would be helpful.

Also, do the steps counts, distance, etc.. match the device and inside the app (web and phone/tablet)?

Here is what I would do if I had this problem... I would login to the web sites on both MFP and Fitbit first. I would look at the diary in both Fitbit and MFP and compare, note the differences. Then check the phone app and compare it to MFP...

I would do the same thing for the exercise calories, also where MFP caputures steps, double check to make sure MFP and Fitbit are syncing the same data.

I would also do comparions on the actual device to make sure what s syncing from the watch is what in on the Fitbit web site app to ppssibly rule out there is anything wrong with the device it self.

Next with my notations in hand, go out to the Fitbit Forums on the Fitbit website and look for open cases or known issues.

If there is not one, create one there.. their moderators are great for repsonding. I may also create a ticket Fitbit pronto , screen shots are what they need when working with them...

They have the best customer service, so they will respond.

FeebRyan, my husband just started using myfitnesspal and has always used Fitbit to log his food and everything. He switched a few days ago and has been having problems with the two apps syncing together and part of the information will come over and part of it won't. After some searching I found something on Myfitnesspal's twitter page I believe that said as of 01/04/16 they are experiencing issues between them and fitbit. It is creating problems with the syncing of information between the two and they are working on it.

I am still syncing my stuff with no problems, but he can't. We are just waiting a while to see if they get it fixed. Otherwise, the other thing I found said to deactivate the linking of the accounts and basically redo it. That is supposed to fix it if it's a normal problem. However, they said in their article that it may not work right now because it's this other issue.

Does that make sense Sorry if it's confusing.

FeebRyan wrote: »

I don't input my food into Fitbit as per the MFP instructions :-)

I didn't read this whole post, but I have this same look on my fitbit dash, where it says you're 200 Cals over but your MFP is on track and this is because they both have a slightly different number that you should eat to meet your goal. Say you've told both Fitbit and MFP you want to lose 2lbs a week. Fitbit then decides you need 1400 calories but MFP says 1600. I don't know exactly why this is, but I believe it's because each of those numbers comes from different estimations of your body's burn. Neither is correct but neither is wrong. I eat to MFP's estimate because it's more