Fitbit not syncing

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Replies

  • dalielahdawn
    dalielahdawn Posts: 141 Member
    My misfit sync started acting up this evening too. Grrr
  • kshama2001
    kshama2001 Posts: 28,052 Member
    Mine is giving me extra calories and not letting me delete the adjustment that is double counting exercise.
  • stetsonlikethehat
    stetsonlikethehat Posts: 7 Member
    I really wish they wouldn't feel the urge to update the app and make it "better".
  • jessrobyn13
    jessrobyn13 Posts: 16 Member
    Mine isn't syncing either :(
  • trina1049
    trina1049 Posts: 593 Member
    Same here -- it's doubling calorie burns now and also sometimes subtracting them. This problem has been happening quite frequently lately. It's on MFPs end every time they update.

  • fibretexx
    fibretexx Posts: 2 Member
    Fitbit Sync Issues
    Thursday, June 6, 2019, 8:53am PST

    Our apologies for any issues with your connected Fitbit account. Monday at around 11:45am we noticed an issue with our Fitbit service causing a backlog which would affect the data syncing between the two programs. Since then the service has fluctuated between starting to recover, and then starting to fail.

    We have made some progress as our team continues to investigate to isolate the root cause of the issue. At this time some users will see no data syncing, while some may see some data syncing sporadically. We are working on resolving this for all members.

    We currently have a large backlog of Fitbit sync requests that are trying to process. During this time, please do not relink your accounts, as this will further increase the backlog of sync requests.

    Some members who have unlinked are having trouble and receiving an error when attempting to reconnect Fitbit to their MyFitnessPal account. If you are experiencing this, please wait until this Fitbit issue is resolved, and try to link your Fitbit account to your MyFitnessPal account then.

    We will continue to update this article as more information becomes available. Please check back for further updates. ​Thank you for your patience while we work on getting things back in order.

    All the best,
    MyFitnessPal Staff
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