Fitbit is not working with app

buggygirl13 · February 2017

My fitbit says its connected to my fitness pal but it doesn't show my steps. Just says 0. I have unconnected and reconnected. Any suggestions?

CyberTone · February 2017

On the MFP mobile app, go to Menu > Steps, or on the web version go to APPS > Steps, and make sure Fitbit Tracker is selected as the Step Source.

1mumrevolution · February 2017

Mine has refused to sync for a month now, despite multiple restarts and resets.

sparkymolly · February 2017

CyberTone wrote: »

On the MFP mobile app, go to Menu > Steps, or on the web version go to APPS > Steps, and make sure Fitbit Tracker is selected as the Step Source.

Thank you! I've literally tried for weeks to get my fitbit to sync with MFP. I've unpaired, uninstalled and anything else I could think of. I can't believe it was something as simple as you described and now it's syncing again! How dumb am I?!!
Thank you again!

CyberTone · February 2017

1mumrevolution wrote: »

Mine has refused to sync for a month now, despite multiple restarts and resets.

Read through the below articles and follow the steps. If you still have trouble, then I would recommend opening a Case with Customer Support on the MFP Help/FAQ pages... http://myfitnesspal.desk.com/customer/portal/emails/new

Please see these articles, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

https://myfitnesspal.desk.com/customer/en/portal/articles/1427466-what-if-data-doesn-t-appear-to-be-syncing-from-fitbit-to-myfitnesspal-

https://myfitnesspal.desk.com/customer/en/portal/articles/1840064-fitbit-steps-integration-troubleshooting-for-"steps"

https://myfitnesspal.desk.com/customer/en/portal/articles/906763-why-am-i-not-getting-a-fitbit-calorie-adjustment-

Fitbit is not working with app

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