Fitbit steps aren't syncing

spngdd126 · January 2015

I connected my Fitbit and MFP but all day it says that I have 0 out of 10,000 steps. My Fitbit is counting my steps but they aren't showing up on MFP. Help please.

britt7797 · January 2015

Is it syncing already on your fitbit dashboard?

spngdd126 · January 2015

Yes it is!

Scandia4 · February 2015

I have the same problem. Runkeeper sychs to MFP, but not Fitbit. Is there another step?

zoomtech16 · February 2015

Try closing both apps and then open fitbit first and then try MFP (like all the way closing). I have this problem all of the time it can be really frustrating. That's the only thing I've found that works.

ruth14213 · February 2015

I can't get the health app to sync with steps either. Any help appreciated.

NikkyT30 · February 2015

I had the same issue today. Turned off my iPhone and restarted it. Works fine now

Naomijoy · March 2015

I am also having the issue with the Fitbit steps not syncing into MFP. Also occasionally the exercise will but not always...
The food diary is linking back into Fitbit though...
has anyone had anyone feedback or tips on this yet?

drewrilett · May 2015

I had the same issue.

• Disconnect your FitBit from your MFP on the MFP website via Apps > FitBit Tracker > Disconnect.
• Revoke access to MFP on the FitBit website via Settings > Applications.
• Re-connect FitBit to MFP on the MFP website via Apps > FitBit Tracker > Connect.
• Finally (and the most important bit), in the MFP app on your phone, go to More > Steps and you should see its set to "Don't track steps", select FitBit from the list and now the steps should be showing again on your home page in both the MFP App and website along with the Exercise count.

Hope that helps everyone as it fixed it for me

jalode · January 2016

thanks to @drewrilett this forum post has been resolved. Thank you again. This solved the issue.

sunhappy13 · February 2016

drewrilett's step-by-step worked for me too--thanks!

moto630 · February 2016

thanks I tried everything and nothing worked. But your advice did the trick!

drewrilett wrote: »

I had the same issue.

• Disconnect your FitBit from your MFP on the MFP website via Apps > FitBit Tracker > Disconnect.
• Revoke access to MFP on the FitBit website via Settings > Applications.
• Re-connect FitBit to MFP on the MFP website via Apps > FitBit Tracker > Connect.
• Finally (and the most important bit), in the MFP app on your phone, go to More > Steps and you should see its set to "Don't track steps", select FitBit from the list and now the steps should be showing again on your home page in both the MFP App and website along with the Exercise count.

Hope that helps everyone as it fixed it for me

mhalquist · February 2016

this didn't help mine. Does anyone have any other ideas

PandaPika · February 2016

It isn't showing up on the website or the app? If not on the app, did you go into settings and set it to Fitbit?

JustMissTracy · February 2016

mhalquist wrote: »

this didn't help mine. Does anyone have any other ideas

Call customer service, they'll walk you through it

latonyaredfearn · April 2016

This helped..Thank you!
I had the same issue.

• Disconnect your FitBit from your MFP on the MFP website via Apps > FitBit Tracker > Disconnect.
• Revoke access to MFP on the FitBit website via Settings > Applications.
• Re-connect FitBit to MFP on the MFP website via Apps > FitBit Tracker > Connect.
• Finally (and the most important bit), in the MFP app on your phone, go to More > Steps and you should see its set to "Don't track steps", select FitBit from the list and now the steps should be showing again on your home page in both the MFP App and website along with the Exercise count.

Hope that helps everyone as it fixed it for me