Charged for premium. Help!

hamish_dicker
hamish_dicker Posts: 2 Member
in Introduce Yourself
I am not using the app but forgot about the trial period end date therefore was charged yesterday. How can I get a refund??

Replies

  • tinkerbellang83
    tinkerbellang83 Posts: 9,140 Member
    Email them but not sure that's a strong defence for a refund.
  • Alatariel75
    Alatariel75 Posts: 18,347 Member
    You can email them, but they have no obligation to give you one. That's on you.
  • h1udd
    h1udd Posts: 623 Member
    this is why I never sign up for free trials that involve giving your payment details.

    I wonder how much income is generated from companies running this model .. I know I have paid out for several things in the past I havent wanted due to the 3month / 6 month auto renew kicking in ... grrrr
  • Alatariel75
    Alatariel75 Posts: 18,347 Member
    h1udd wrote: »
    this is why I never sign up for free trials that involve giving your payment details.

    I wonder how much income is generated from companies running this model .. I know I have paid out for several things in the past I havent wanted due to the 3month / 6 month auto renew kicking in ... grrrr

    A huge amount. It's like gym memberships, they make the $$ off the people who just let it run.
  • tinkerbellang83
    tinkerbellang83 Posts: 9,140 Member
    This is what visa/mastercard gift cards are great for, no balance, no charge :wink:
  • dervari
    dervari Posts: 805 Member
    tinkerbellang83 wrote: »
    This is what visa/mastercard gift cards are great for, no balance, no charge :wink:

    These days some payment processors can tell if it's a real credit card or a gift card. There are some places that won't let you sign up for a free, auto-subscribing trial with a gift card.

    Also, if the card is declined, they could theoretically come after you in collections since you DID agree to be auto-billed when you accepted the terms of the trial. This is a de facto contract and you would be in breech.

    Best to just set up a reminder in whatever calendar you use to cancel.
  • Chillipants
    Chillipants Posts: 23 Member
    Whenever I sign up I cancel at the same time, don't have to worry then. I very much doubt they will do anything though sadly.
  • tinkerbellang83
    tinkerbellang83 Posts: 9,140 Member
    edited February 2018
    dervari wrote: »
    tinkerbellang83 wrote: »
    This is what visa/mastercard gift cards are great for, no balance, no charge :wink:

    These days some payment processors can tell if it's a real credit card or a gift card. There are some places that won't let you sign up for a free, auto-subscribing trial with a gift card.

    Also, if the card is declined, they could theoretically come after you in collections since you DID agree to be auto-billed when you accepted the terms of the trial. This is a de facto contract and you would be in breech.

    Best to just set up a reminder in whatever calendar you use to cancel.

    Yeah I do that anyway but OP clearly does not, but have never had an issue with using a gift or a prepaid card for any subscription service yet. I mostly use the prepaid card for hotel bookings with the likes of booking.com or laterooms.com to avoid situations where a hotel decides to take a pre-authorisation months before a booking without contacting me first and affecting my available balance on my actual debit/credit card
  • hamish_dicker
    hamish_dicker Posts: 2 Member
    Yeah, I was relying on a reminder I set to cancel but I'm a muppet and missed it. Expensive mistake for 1days use of an app!!
  • Catbryant3012
    Catbryant3012 Posts: 2 Member
    I did not sign up for a year subscription knowingly, I hit the get one month FREE trial thinking I would be able to unsubscribe free trial but instead was charged $135!

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