Steps not transferring

emmagelling · April 2018

Hi everyone
My steps aren’t transferring over to MyFitnessPal from Fitbit. I have to delete and reinstall both before linking again to show some of them. The Fitbit shows the food and works out additional calories but this app stays at 0 or low steps thus making the adjusting inaccurate. What have I done wrong? Help please!

AKJill65 · April 2018

I am having the same problem with my Fitbit. Could administrator please answer above question??

emmamcclure4319 · April 2018

im having the same problem

jojocap · April 2018

Glade it’s not just me hope they sort it soon

CyberTone · April 2018

There is currently a trifecta of semi-related issues affecting the Food Diary and syncing.

For the current status of technical issues, please see these articles, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

https://myfitnesspal.desk.com/customer/en/portal/articles/2931862-food-diary-server-error-via-web

https://myfitnesspal.desk.com/customer/en/portal/articles/2931863-unable-to-log-save-edit-import-recipes-via-web

https://myfitnesspal.desk.com/customer/en/portal/articles/2931806-fitbit-sync-delays-or-sync-interruption

https://myfitnesspal.desk.com/customer/en/portal/topics/799774-announcements-from-our-tech-team/articles

domgirl · April 2018

Im samsung gear and thats not working either.

debjames68 · April 2018

Same problem here too. WIsh they'd hurry up and sort it or I won't be paying for premium again.

domgirl · April 2018

debbiejamestesconet wrote: »

Same problem here too. WIsh they'd hurry up and sort it or I won't be paying for premium again.

Debbie are u gear too?

mikejay38 · April 2018

Same here since Saturday afternoon gears3 and galaxys7 wish they would get it sorted.

mcgin4 · April 2018

Same issue here. It started on Saturday afternoon. Any news on when it will be fixed?

blk7363 · April 2018

Same issue with me too
Have an iPhone
Not syncing extra calories earned
Issue since saturday

kdcatt · April 2018

https://myfitnesspal.desk.com/customer/en/portal/articles/2931708-fitbit-scheduled-maintenance-on-3-30-18

domgirl · April 2018

Seems to be all wear not just fitbit.

domgirl · April 2018

Dont know if its back up and running but ive just unlinked apps and uninstalled mfp and then restarted everything aswell as my phone and steps are back. In on samsung 8 with gear sport and hasnt been working since Saturday but is now.

BillEgbert · April 2018

Perhaps they could just get the software to work, remove the annoying message about the security breach for those of us who have already changed our passwords, and stop burying answers to tech questions within pages of poorly worded search topics. Get it together MyFitnessPal!

Steps not transferring

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