I paid for Premium but did not receive it

jaynesaddiction79
jaynesaddiction79 Posts: 1 Member
edited December 2024 in Getting Started
I paid for and have a receipt for buying Premium but my account still says I am basic. I am disappointed as I don’t know what to do!

Replies

  • karlpm
    karlpm Posts: 78 Member
    I'm sure you're not basic!

    Have you tried logging out and back in?
  • lynn_glenmont
    lynn_glenmont Posts: 10,221 Member
    Also, are you sure you paid for premium for your existing account, rather than creating a new premium account?
  • sugaraddict4321
    sugaraddict4321 Posts: 15,809 MFP Moderator
    Have you tried contacting customer support?
This discussion has been closed.

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