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    I paid for Premium but did not receive it

    Posts: 1 Member
    edited December 2024 in Getting Started
    I paid for and have a receipt for buying Premium but my account still says I am basic. I am disappointed as I don’t know what to do!

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    Replies

    • Posts: 78 Member
      I'm sure you're not basic!

      Have you tried logging out and back in?
    • Posts: 10,167 Member
      Also, are you sure you paid for premium for your existing account, rather than creating a new premium account?
    • Posts: 15,934 MFP Moderator
      Have you tried contacting customer support?
    This discussion has been closed.

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