I paid for Premium but did not receive it

jaynesaddiction79 Posts: 1 Member

February 2019 edited December 2024 in Getting Started

I paid for and have a receipt for buying Premium but my account still says I am basic. I am disappointed as I don’t know what to do!

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Replies

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  karlpm Posts: 78 Member

  February 2019

  I'm sure you're not basic!
  
  Have you tried logging out and back in?

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  lynn_glenmont Posts: 10,163 Member

  February 2019

  Also, are you sure you paid for premium for your existing account, rather than creating a new premium account?

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  sugaraddict4321 Posts: 15,933 MFP Moderator

  February 2019

  Have you tried contacting customer support?

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This discussion has been closed.