Editing "servings" of meal item FAILS in APP

SheerVelvet
SheerVelvet Posts: 14 Member
in MyFitnessPal Tech Support Questions
On iPhone 13, followed all resolutions protocols (down to uninstalling app/reinstalling app), still when an item is logged into a meal but I need to adjust the serving size (like from "30" grams of blueberries to "50" grams) the app will not accept the change. I can fill in the "50" but when I click the checkmark to finalize the change, nothing happens.
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  • AlchemistBrew
    AlchemistBrew Posts: 9 Member
    The same thing is happening with bar scanning food. The check mark does nothing. The recent update broke things.
  • brendarightnour
    brendarightnour Posts: 3 Member
    I am having this issue as well. I cannot edit serving sizes or add anything by scanning the barcode. Incredibly frustrating!
  • SheerVelvet
    SheerVelvet Posts: 14 Member
    durden wrote: »
    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

    I have messaged tech support on this issue. The auto-reply ignores the fact I clearly stated I already completed all problem-solving protocols and the issue still exists. It is now on them to find the fix.
  • SheerVelvet
    SheerVelvet Posts: 14 Member
    AlchemistBrew wrote: »
    The same thing is happening with bar scanning food. The check mark does nothing. The recent update broke things.

    I felt like it happened on the most recent update as well. And I also have had the issue when trying to scan barcodes.

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