Bug: food can be added without meal being selected, food not listed in diary

blue_thanos
blue_thanos Posts: 1 Member
in MyFitnessPal Tech Support Questions
To recreate problem:
  1. At the beginning of the day, touch the search field and display the food logging modal
  2. Do not use the selection menu to select a Meal, but observe that none is selected
  3. Touch the My Meals tab
  4. Add a Meal
  5. Touch the Diary icon and view the Diary

The food items are added. The calories, and other nutritional data, are logged, but the food items are not displayed in the Diary.

The calories for the added food are included in the Calories Remaining > Food total, but the food items are not listed in the diary in Breakfast, Lunch, Dinner or Snacks.

See attached screenshot.

The food items are listed in the Nutrition modal in "Foods Highest in Calories".

There does not appear to be anyway to correct this or to edit the food items.

I submitted a support request a week ago, but I have not received a response.

Is anyone else experiencing this problem? Have you found a way to fix it?

Screenshot of Diary
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Best Answer

  • Jean
    Jean Posts: 842 MFP Staff
    Answer ✓
    Our apologies for any problems you are having. If you still haven't heard a response back from our Support Team, please try emailing directly to support@myfitnesspal.com. Someone should be in touch soon!

Answers

  • rickwall86
    rickwall86 Posts: 1 Member
    Hi,

    I am having the exact same issue and it is driving me crazy. Whaat is the solution for this? At the minute I have logged foods which count towards my total calories which I cant remove or edit and it is messing up all of my data.

    Please advise.

    Thanks
  • Lietchi
    Lietchi Posts: 6,807 Member
    In Android, there is a pencil mark at the top of the diary. Tap on that and then check the box 'select all' and delete. Does that delete the invisible foods?

    There should be a similar option in iOS (perhaps that 'Edit' button top left?).
  • craigbell81
    craigbell81 Posts: 1 Member
    Hello, did anyone get an answer for this at all?
  • smsundara
    smsundara Posts: 1 Member
    Has anyone resolved this or customer support? Please help this is driving me crazy
  • sherlockjr6225
    sherlockjr6225 Posts: 1 Member
    This has started happening to me. But it’s only been for about a week. And it’s one specific meal that won’t log so far. Calories are counted but food doesn’t appear. Very weird
  • lizwalk47
    lizwalk47 Posts: 1 Member
    Oh, good, I’m not alone! Happened to me this morning and I’m going crazy trying to figure it out! Looking for an answer … apparently there isn’t one. Disappointing. Guess we just all need to be super-careful when logging.
  • ataisemail
    ataisemail Posts: 1 Member
    I can confirm that @Lietchi 's suggestion of hitting the pencil edit button at the top of the diary, then select all, and then clicking the trash can to delete all items does resolve this issue on Android.
  • apgk84
    apgk84 Posts: 3 Member
    Also having the same issue
  • tygoetsch
    tygoetsch Posts: 1 Member
    Still appears to be occuring on the android app. However this happened after I'd added multiple other items, so i had to delete all the items for today and re-add them while making sure I had a meal selected.

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