Why won’t it find food anymore

julieleiboms
julieleiboms Posts: 1 Member
edited December 2023 in MyFitnessPal Tech Support Questions
I’ve used this app for around 8 years and last couple of weeks it won’t find new food. I’ve done the uninstall/install and nothing

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Answers

  • kshama2001
    kshama2001 Posts: 28,052 Member
    Sorry, I've got nothing. Try posting in the tech support forum, but be aware that is not always monitored and your best bet is opening a support ticket.

    https://community.myfitnesspal.com/en/categories/myfitnesspal-tech-support-questions
    https://support.myfitnesspal.com/hc/en-us
  • springlering62
    springlering62 Posts: 8,492 Member
    Are you using the barcode scanner to search? That required a subscription as of a couple years ago. If you’ve been gone and just come back, you may not be aware.
  • jenniferbwilson
    jenniferbwilson Posts: 3 Member
    I have been using MFP every day for over 11 years. I have been missing years of data since the "widespread event." I have been in touch with tech support every day for over a week, and I am astonished by their apathy and ineptitude. I would suggest changing to another app.
  • TGG1804
    TGG1804 Posts: 11 Member
    jenniferbwilson wrote: »
    I have been using MFP every day for over 11 years. I have been missing years of data since the "widespread event." I have been in touch with tech support every day for over a week, and I am astonished by their apathy and ineptitude. I would suggest changing to another app.

    Yeah I told them about the food history being gone, I eat a very limited diet but now it isnt finding my most recent foods and just discovered today that the app has *lost* all my weight data, its still there on the desktop app but you cant select *since starting* only a year. Its really quite annoying.
  • durden
    durden Posts: 3,556 MFP Staff
    jenniferbwilson wrote: »
    I have been using MFP every day for over 11 years. I have been missing years of data since the "widespread event." I have been in touch with tech support every day for over a week, and I am astonished by their apathy and ineptitude. I would suggest changing to another app.

    @jenniferbwilson Are you sure you've actually gotten in contact with tech support, and aren't just messaging our AI chatbot? I'm not seeing a support case under your username or email, and your earlier post mentioning you've only gotten "automated responses" leads me to believe that you haven't actually gotten in contact with tech support yet.

    For reference, can reach our support team for assistance via https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com. If you're having issues with the support form via the link, I would suggest emailing directly instead.

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