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Steps not syncing from Fitbit

Christabella3
Christabella3 Posts: 1 Member
in MyFitnessPal Tech Support Questions
I never used to have an issue with steps connecting, but now says do not sync steps and even when I try to un tick that, it will not work. I've tried connecting and disconnecting to see if anything works

Answers

  • durden
    durden Posts: 3,760 MFP Staff
    Hello! Please reach out to our dedicated support team for assistance by visiting https://myfitnesspal.zendesk.com/hc/en-us or emailing directly to support@myfitnesspal.com
  • groomekimberly
    groomekimberly Posts: 1 Member
    Hi! I am having the same issue - it says it's connected from the Fitbit side, as well as the MFP side, but none of my steps or activity is syncing. I've disconnected and then reconnected, but still it won't work. I send in an IT request - does anyone know how to address this?

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