Fitbit steps and calories adjustments stopped showing

geraldb88
geraldb88 Posts: 13 Member
in Chit-Chat
After the latest app update yesterday MFP has stopped showing my Fitbit steps and calories adjustments.

Replies

  • jmjones66
    jmjones66 Posts: 144 Member
    I am having the same issue. first, MFP was not tracking any steps, except for those the day before. Now it's tracking the steps, but not giving me any calories burned. I sent an email to the support group, but I have heard anything.
  • geraldb88
    geraldb88 Posts: 13 Member
    And when I opened up MFP first thing today it is showing my Fitbit steps from yesterday together with a negative calories adjustment of -300. Very annoying as it was working well before the latest app update. I have sent 2 emails but no response so far.
  • healthyphyllis
    healthyphyllis Posts: 3 Member
    I’m showing yesterday’s step count from Fitbit on MFP today. No idea how to fix this but today’s calorie burn number from Fitbit isn’t syncing to MFP either.
  • whitewine143
    whitewine143 Posts: 1 Member
    I'm having the same issue!! Glad that it's not just me, but definitely frustrating they haven't fixed it or replied yet. I thought premium members were supposed to get first in line service and it feels very lacking
  • jessicawhinton
    jessicawhinton Posts: 2 Member
    Exact same issue here too, yesterday’s step count and no exercise calorie adjustment. I hadn’t even done the update so I’m not sure why it just stopped working. Do they check these message boards or do I need to send an email??
  • geraldb88
    geraldb88 Posts: 13 Member
    Send email too. Although no response from my 2 emails 🤦🏻‍♂️
  • COGypsy
    COGypsy Posts: 1,353 Member
    jessicawhinton wrote: »
    Exact same issue here too, yesterday’s step count and no exercise calorie adjustment. I hadn’t even done the update so I’m not sure why it just stopped working. Do they check these message boards or do I need to send an email??

    MFP staff only check the Feature Suggestion and Tech Support boards. They don't read everything post by post. There are a few threads about this on Tech Support already, but probably a good idea to send an email to support so that it's "officially" on the radar.
  • djustice09
    djustice09 Posts: 1 Member
    Have received responses to emails but no resolution. Given the number of posts regarding the issue, this is definitely an MFP issue that needs to be resolved.
  • TGG1804
    TGG1804 Posts: 11 Member
    I have the same issue (almost) its putting the day before's step count into the exercise section and not showing earned points.
  • mandydboss
    mandydboss Posts: 1 Member
    So glad it is not just me, this is very frustrating, I seem to only get a accurate step count if I do more than the day before
  • mssbethy
    mssbethy Posts: 1 Member
    I’m having the same problem. The previous day’s step count appears on MtFitnessPal with 0 adjustment. Today was different again. I did 18000 steps and it gave me a 392 adjustment where last week I did 15500 steps and it gave me a 660 adjustment!

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