Steps not syncing from Fitbit

kardowling
kardowling Posts: 222 Member
in MyFitnessPal Tech Support Questions
Hello,
Today my steps are not syncing from my Fitbit . I disconnected and reconnected all looks good. Is this a known issue?

Answers

  • Riotpaula
    Riotpaula Posts: 8 Member
    Mine are the same :(
  • durden
    durden Posts: 3,660 MFP Staff
    We're not currently experiencing a global Fitbit outage; please reach out to our support team for technical assistance.

    To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • chris_in_cal
    chris_in_cal Posts: 2,624 Member
    durden wrote: »
    To reach our support team for assistance
    Dang @durden they have you running around.

    I'll email with some of my MFP issues instead of seeking suggestions and perspective from here in the community.
  • durden
    durden Posts: 3,660 MFP Staff
    edited January 14
    @chris_in_cal Just want to be super clear; seeking suggestions and perspective is very welcome. If 100 people are having the same problem and sound the alarm, that's usually indicative of a bigger problem and is legitimately helpful to us.

    The caveat here being that the vast majority of the time, we are dealing with a single-user-issue or a bug that requires personal troubleshooting that I can't provide on a forum- so if you don't write in to support there's nothing we can do to help you.

    So please, by all means continue letting us know when you're having an issue here, but if I direct you to support it's not because I don't care or don't want to help- it's actually the opposite.

Categories