We are pleased to announce that on March 4, 2025, an updated Rich Text Editor will be introduced in the MyFitnessPal Community. To learn more about the upcoming changes, please click here. We look forward to sharing this new feature with you!

Why is it that support never answers when you're double billed?

shwetasethi5452
shwetasethi5452 Posts: 1 Member
in MyFitnessPal Tech Support Questions
I see this issue span across myfitnesspal support across different years and now it's happened again this year to me and they completely ghost you. I even gave them 2 whole weeks...why dont they have a real person that you can talk to.

Answers

  • durden
    durden Posts: 3,749 MFP Staff
    Hi! Sorry you weren't responded to promptly. Our team is currently looking at your case; please keep an eye on your inbox.
  • Jean
    Jean Posts: 931 MFP Staff
    Sorry to hear you're experiencing issues with being charged for two Premium subscriptions.

    If you have already emailed our Support Team (support@myfitnesspal.com), can you please share your case number, so we can take another look at your ticket?

Categories