FITBIT Syncing issues with MyFitnessPal

MamiShawnie
MamiShawnie Posts: 6 Member
in MyFitnessPal Tech Support Questions

It seems that many people in the FitBit Community are experiencing issues syncing with MyFitnessPal. Is anyone else having issues?

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Answers

  • kardowling
    kardowling Posts: 222 Member
    Hello,
    Today my steps are not syncing from my Fitbit . I disconnected and reconnected all looks good. Is this a known issue?
  • Riotpaula
    Riotpaula Posts: 9 Member
    edited March 24
    Mine are the same :(
  • durden
    durden Posts: 3,908 MFP Staff
    edited March 24
    We're not currently experiencing a global Fitbit outage; please reach out to our support team for technical assistance.

    To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • chris_in_cal
    chris_in_cal Posts: 2,785 Member
    edited March 24
    durden wrote: »
    To reach our support team for assistance
    Dang @durden they have you running around.

    I'll email with some of my MFP issues instead of seeking suggestions and perspective from here in the community.
  • durden
    durden Posts: 3,908 MFP Staff
    edited March 24
    @chris_in_cal Just want to be super clear; seeking suggestions and perspective is very welcome. If 100 people are having the same problem and sound the alarm, that's usually indicative of a bigger problem and is legitimately helpful to us.

    The caveat here being that the vast majority of the time, we are dealing with a single-user-issue or a bug that requires personal troubleshooting that I can't provide on a forum- so if you don't write in to support there's nothing we can do to help you.

    So please, by all means continue letting us know when you're having an issue here, but if I direct you to support it's not because I don't care or don't want to help- it's actually the opposite.
  • patriciafoley1
    patriciafoley1 Posts: 351 Member
    edited March 24
    Everything was fine yesterday. no exercise calories showing up today. Disconnected and reconnected and it still isn't working.
  • sombra55
    sombra55 Posts: 1 Member
    edited March 24
    I have tried resetting, revoking, deleting and reinstalling, turning my phone off and on again, disconnecting and reconnecting and I still can’t get my fitness pal to read my Fitbit steps. Help?!
  • MeaganMacCornack
    MeaganMacCornack Posts: 2 Member
    edited March 24
    Same!!!! I'm glad it's not just me. Hopefully they fix it soon. I've even tried going through the Google health connect on my phone and even with that, it's hit or miss!
  • MeaganMacCornack
    MeaganMacCornack Posts: 2 Member
    edited March 24
    I've been having this problem for the last month. It's hit or miss, even going through Google health connect.
  • cricketalways
    cricketalways Posts: 4 Member
    edited March 24
    Same here. I have force stopped both apps, deleted both apps, redownloaded both apps, deleted all other health apps ( ex. Health Connect, Google Fit), then repaired fitbit and MFP. When MFP finally recognizes fitbit, it shows yesterday step count. This is quite frustrating especially since I pay for premium account.
  • geraldb88
    geraldb88 Posts: 18 Member
    edited March 24
    Fitbit steps have stopped syncing to MFP on 1 February 2025 again. MFP is showing steps from yesterday with a negative 300 calories adjustment. Same again last night. 3owqszbzikbw.jpeg
  • dgrandledge
    dgrandledge Posts: 1 Member
    edited March 24
    My husband and I both have Fitbits and are having the same issue. We have both installed and reinstalled our devices and steps are still not syncing up to MFP accounts
  • Riotpaula
    Riotpaula Posts: 9 Member
    edited March 24
    Had the same issue yesterday and looks like again today. It’s showing yesterdays steps and not taking away any calories.
  • londoneye
    londoneye Posts: 207 Member
    edited March 24
    Me too
  • rottnbull02
    rottnbull02 Posts: 1 Member

    Im having issues with Samsung health not syncing.

  • neta4858
    neta4858 Posts: 1 Member
  • tablefanphone
    tablefanphone Posts: 15 Member

    MyFitnessPal isn't getting updated with the step count from my fitbit. It's worked fine for months but around midday today it stopped getting the Fitbit step count into MyFitnessPal.

  • mikestubin
    mikestubin Posts: 1 Member
    edited March 24

    same issue

  • extemporaneous
    extemporaneous Posts: 1 Member
    edited March 24

    same

  • LorraineMerryman
    LorraineMerryman Posts: 1 Member

    I've also had this problem disconnected and it will not reconnect you're not alone. If you get it fixed please poat

  • batgirlmb
    batgirlmb Posts: 1 Member

    same problem and I have done all the suggested fixes. Really annoying as it now mean I am showing I am over my allowance as can’t get exercise calories to copy from Fitbit.

  • AmyWhitelaw7446
    AmyWhitelaw7446 Posts: 2 Member
    edited March 24

    Whsts the resolution sensor like this is an ongoing issue?

  • AmyWhitelaw7446
    AmyWhitelaw7446 Posts: 2 Member

    Same

  • Nick_Marden
    Nick_Marden Posts: 1 Member

    I'm having the same issue...Disconnected my Fitbit, now can't reconnect.

  • jst1986
    jst1986 Posts: 210 Member
    edited March 24

    Same issue here.

  • AEMKoontz
    AEMKoontz Posts: 1 Member
    edited March 24

    I also have issue.

  • Sindretys
    Sindretys Posts: 1 Member
    edited March 24

    Same issue here. Tried disconnecting the app then adding it again, but now I can't even add fitbit to myfitnesspal. See a lot of people on Reddit with the same issue too. Hope it will be resolved soon

  • kfmangels
    kfmangels Posts: 1,402 Member
    edited March 24

    It's not syncing the other way either. My food and water is still at zero on my Fitbit (I enter everything on MFP). I had debating disconnecting, but I'm glad that I didn't since no one has been able to reconnect. This is definitely frustrating.

  • nicolaward264
    nicolaward264 Posts: 1 Member

    I'm trying to connect my fitness pal to my fitness bit but everytime I try to connect and allow all the permissions I keep getting this but I've allowed all the data. Help please

    Screenshot_20250322_155529_Samsung Internet.jpg

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