To connect your FitBit account please allow MyFitnessPal to access all FitBit data points.

jewels101204
jewels101204 Posts: 1 Member
in Getting Started
To connect your FitBit account please allow MyFitnessPal to access all FitBit data points.

This is the message I keep getting when i try to connect from the myfitnessapp website and my fitbit watch. i click all the check boxes and that message comes up. i cant find any answers and I'm really getting frustrated. can someone please help.
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Answers

  • durden
    durden Posts: 3,967 MFP Staff
    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • Jeanniexong
    Jeanniexong Posts: 3 Member
    If I'm connecting MFP and Fitbit on my phone browser, it wont work, I'll get that message too (even though all the boxes are checked because I selected "all"). I have to get on my laptop/desktop web browser and it works. It's annoying but thats what I've been doing these past 2 months (disconnecting and reconnecting because MFP isn't getting data from Fitbit)
  • rachelslade91
    rachelslade91 Posts: 1 Member

    Hey I have just started having this issue too, was there a fix? Mine also does this on the desktop version. Very annoying it worked fine yesterday.

  • dmcooper881989
    dmcooper881989 Posts: 1 Member

    Since the moderators apparently can't be bothered to solve this, you have to fully unsync using a desktop browser. Go into account settings, revoke access to fitbit, then go back and connect the app again.

  • yirara
    yirara Posts: 10,419 Member
    https://community.myfitnesspal.com/en/discussion/comment/48536175#Comment_48536175

    This is a user forum. MFP tech support doesn't come here. Thus if you have technical problems do contact MFP. Yeah, there are moderators here, but they don't provide tech support. They make sure everything stays nice and friendly, and they delete spam. That's it. Contact MFP.

  • chase_robinson
    chase_robinson Posts: 1 Member

    Currently having this issue, but when I use a desktop the same message saying "To connect your FitBit account please allow MyFitnessPal to access all FitBit data points." keeps appearing

  • shazbiggie
    shazbiggie Posts: 1 Member
    edited March 22
  • josephhoffner
    josephhoffner Posts: 1 Member

    Same as above, both iphone and desktop web access. Yesterday the apps stopped communicating. Followed the advice to have MFP disconnect from Fitbit. Now it won't reconnect. Google/Fitbit has given access to MFP. When I tell MFP to connnect to Fitbit I either get the message that is the title of this thread or I'm told there was an error trying to connect.

  • AndrewCraig9094
    AndrewCraig9094 Posts: 2 Member
    edited March 23

    Has anyone managed to resolve this with the help of support? I get the same error regardless of is i use pc or phone. What did they do and where was the issue?

  • laurajames82
    laurajames82 Posts: 1 Member

    also having the same issue, raised a help ticket but haven't heard back?

  • craig9730
    craig9730 Posts: 2 Member
    edited March 23

    Same error and same results. How do you submit support ticket. How im in loop of going to chat bot to submit ticket. With no way to do it.

  • craig9730
    craig9730 Posts: 2 Member
  • burnsa87
    burnsa87 Posts: 1 Member

    I’m having the same problem😣 I need help

  • AshealaSnook
    AshealaSnook Posts: 1 Member

    same problem and have tried all the troubleshooting dozens of times. MFP PLEASE FIX THIS ISSUE FOR US!

  • DesertSon1952
    DesertSon1952 Posts: 2 Member

    I’m having the same problem. Seems to be with MFP, since my Fitbit will sync with other health/calorie counter apps

  • DesertSon1952
    DesertSon1952 Posts: 2 Member
    edited March 24

    Here’s their latest update: (So, nothing yet, but they’re working on it)

    Issues Connecting and Syncing with Fitbit
    • 1 hour ago
    • Updated

    Monday, March 24th, 9:56 am PT


    Hello,

    Our apologies for any issues you may currently be experiencing with linking or syncing data from your Fitbit account to MyFitnessPal.  Starting later in the day on Friday, March 21st, we started seeing an uptick in cases in our queue and have started an investigation.  Reported issues include not being able to link your MyFitnessPal and Fitbit accounts, as well as data not syncing between the two if they are connected.  

    We will continue to update this article as more information becomes available.  Please check back for further updates.



    Best,

    MyFitnessPal Staff

  • rachelgall72
    rachelgall72 Posts: 2 Member
    https://community.myfitnesspal.com/en/discussion/comment/48540229#Comment_48540229

    This is so great to see people are keeping up with this thread!! I too experienced this issue with my Fitbit “data points” and am so happy I’m not alone 😭

  • SandraMyers1986
    SandraMyers1986 Posts: 1 Member

    Same issue! So frustrating!! Hurry up MFP!!

  • sarahwebb30
    sarahwebb30 Posts: 1 Member

    I wonder if there is a workaround where you can link Fitbit to strava, and then strava to MFP as my connection to strava is working ok?

  • Chainwold
    Chainwold Posts: 7 Member

    Same here. Its annoying :(

  • iconicdad247
    iconicdad247 Posts: 2 Member

    Same thing happening here. Glad this has been going on with many people for days and still hasn't been fixed.

  • Chainwold
    Chainwold Posts: 7 Member

    I wrote to the Support....now waiting

  • fatoldladyonamission
    fatoldladyonamission Posts: 587 Member

    same thing for me. Started this morning, followed the advised steps multiple times and no change whatsoever. Cannot link despite ticking allow boxes. Really annoyed now as I pay for premium on both and now they can’t talk to each other?

    Seriously fix it please!!!

  • AndrewCraig9094
    AndrewCraig9094 Posts: 2 Member

    Is MFP support normally so poor? This is the first ticket I've raised and I'm seriously unimpressed. If there was good alternative I would be planning my migration now but I haven't found one yet.

  • iconicdad247
    iconicdad247 Posts: 2 Member
    edited March 27

    I just tried again, and it worked for me! No let's see if it syncs correctly….

  • Chainwold
    Chainwold Posts: 7 Member

    Not Here. Cant agree. Sorry

  • Chainwold
    Chainwold Posts: 7 Member

    Just tried sync with stridekick. That worked. So it seems there is a issue with MFP and Fitbit in particular.

  • rachelgall72
    rachelgall72 Posts: 2 Member

    To anyone who is still coming back to this thread as I have been for the past week,


    I just tried googling “Fitbit not syncing with MyFitnessPal”, and one of the top links is a recent FAQ forum directly from MyFitnessPal that has answers for a bunch of reasons why it might not be syncing.

    For me, it was the “data points”, so I scrolled down to the section where they provided a special (??) link that allowed me to go through the process of logging into my Fitbit account (as we’ve all been trying to do), to which I then selected “allow all”, and this time it worked!!

    I hope this helps some folks; if not, I can try to find another link to add to these comments!

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