CUSTOM GOAL APP ISSUES

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ank_as_trinity
ank_as_trinity Posts: 1 Member
in MyFitnessPal Tech Support Questions

THIS STARTED HAPPENING YESTERDAY. MY ANDROID APP IS ACTING UP BADLY AND BECOMING A FRUSTRATION ESPECIALLY AS I AM IN BODYBUILDING PREP AND SUPER STRICT WITH MY MACROS. FOR THE LIFE OF ME THE CUSTOM GOALS I'VE HAD FOR THE PAST 6 SIX WON'T SICK, IT GOES CONSTANTLY BACK TO SOME DEFAULT I DIDN'T CREATE FOR MYSELF AND IT'S EXTREMLY EXTREMLY FRUSTRATING. I HAVE UNINSTALLED THE APP, RE-INSTALLED, RESTARTED THE PHONE, NOTHING WORKS. SOMEONE FIX THIS *kitten* UP!

Answers

  • durden
    durden Posts: 4,248 MFP Staff

    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal .com

  • if825
    if825 Posts: 1 Member

    I have the same issue since today. I can set custom goals in the app or on the website, but all revert to the default goal, and the rest of the goals are deleted.

  • mlcrapenhoft
    mlcrapenhoft Posts: 2 Member

    I'm having the exact same problem. Started this week, in the Android app.

    I've been going to the website and updating the goals on the browser app, which do seem to stick and transfer over to the Android app. Obviously not a very smooth or straight-forward work-around.

    The issue needs to be identified and fixed.

  • Markchantler123
    Markchantler123 Posts: 2 Member

    Same issue here!

  • Markchantler123
    Markchantler123 Posts: 2 Member
    https://community.myfitnesspal.com/en/discussion/comment/48679650#Comment_48679650

    This is clearly a recurring issue for Android users, please can they got on to fixing this asap.

  • durden
    durden Posts: 4,248 MFP Staff
    https://community.myfitnesspal.com/en/discussion/comment/48681862#Comment_48681862

    Have you written in via the support link I provided?

  • zapper9595
    zapper9595 Posts: 5 Member

    What works for me is to edit goals from the Home screen, and never go back to the dedicated Goal screen.

  • jonsie3488
    jonsie3488 Posts: 13 Member

    I'm also having this issue, started yesterday 7/15. Have there been any updates or fixes? It reset all my custom goals to some random default.

  • voconnor66
    voconnor66 Posts: 4 Member

    I received an email from tech support with a workaround that works on my Android. Here it is:

    Thank you for reaching out and bringing this issue to our attention. We sincerely appreciate the time you took to report it. We want to reassure you that we are now fully aware of the problem with goals not saving for Android app users and have created an open bug ticket to investigate the issue further. Our team is actively working to identify the root cause and will aim to resolve it as quickly as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

    We will post updates on our Known Issues page as they are available. In the meantime, we've found a workaround. 

    1. On the Dashboard (home page) of the app, tap the Edit near the upper right of the page
    2. Tap on Edit Goal that should show on the large nutrient card near the top of the Dashboard
    3. Make changes to your goals as needed and use the back arrow to return to the Dashboard
    4. Tap Done Editing at the bottom of the screen
    5. DO NOT visit the Goal settings via More (•••) in the bottom right. This will reset the goals again and you'll need to repeat the steps

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