Locked out of premium

devo20
devo20 Posts: 1 Member
in MyFitnessPal Tech Support Questions

I am a premium member and cannot get into my premium features. I logged out and back in, I changed my password, I updated the app. Still can’t get in and I am paid until 7/2026.
Worked fine yesterday.

Answers

  • durden
    durden Posts: 4,577 MFP Staff

    Looks like this account has Premium applied correctly on the backend. You'll need to contact our support team for help with this.

    To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

  • kristenabinsturner
    kristenabinsturner Posts: 1 Member

    Had the same issue. Submitted a ticket, they confirmed I have Premium active through January. Something is going on that's not reflected in status….

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