Banging my head on the wall

Grimmerick
Grimmerick Posts: 3,342 Member
edited October 2024 in Chit-Chat
My head is about to explode!! I have been calling for two weeks straight now to get 2 questions (very easy ones too) answered by this company. They take my name, and case number and tell me hold while they call the tech assigned to my case, well 2 weeks and he is never at his desk when they call, then they say we'll have him call you asap with those answers and I hear nothing. It's been 2 weeks and I am no closer than when I sent the first D@mn email. Any ideas on what I can do to put a fire under their butts? 6 emails and 4 phonecalls later.............................HELP!!

Replies

  • mvkrayola
    mvkrayola Posts: 165 Member
    Are they things that someone else might help you with?
  • quietlywinning
    quietlywinning Posts: 889 Member
    Call again and ask to speak with a supervisor. Let them know you have called so many times and never get the return call, so you need to speak with a supervisor NOW.
  • Grimmerick
    Grimmerick Posts: 3,342 Member
    I wish, but they are very specific questions about whether an HL7 interface will work with my DR 3500 directview digital radiography equipment. Ugh I wish I could ask someone else, I swear they are directing me to the call center in India
  • McKayMachina
    McKayMachina Posts: 2,670 Member
    I am going through the same thing right now. Incompetent, apathetic jerks.
  • piezoeyjune
    piezoeyjune Posts: 186 Member
    My head is about to explode!! I have been calling for two weeks straight now to get 2 questions (very easy ones too) answered by this company. They take my name, and case number and tell me hold while they call the tech assigned to my case, well 2 weeks and he is never at his desk when they call, then they say we'll have him call you asap with those answers and I hear nothing. It's been 2 weeks and I am no closer than when I sent the first D@mn email. Any ideas on what I can do to put a fire under their butts? 6 emails and 4 phonecalls later.............................HELP!!


    Tell them you are going to file a complaint with the Better Business Bureau.

    Then tell them you are going to your FaceBook/Twitter/Yahoo/Yelp/( and any other website that you can post reviews about something) and are going to write the most scathing review you can muster.

    I guarantee you will get answers then.

    I speak from experience.

    Good luck
  • jm7581
    jm7581 Posts: 2 Member
    Hello...this is Peggy!
  • p0pr0cksnc0ke
    p0pr0cksnc0ke Posts: 1,283 Member
    I prefer to bang my head on the wall only during cardio activities with the husband.
  • Sublimely_Self_Righteousreused
    Sublimely_Self_Righteousreused Posts: 935 Member
    Do what I did when that happened one time. Get the fax number to their customer service department. Then, make a fax on your end, but tape it together (carefully) so that you have a perfect loop of the paper. Send the fax to them, and start laughing as it just keeps sending the same letter over and over because of the loop. They will get tired of it and respond within one hour when they are tired of the endless message.
  • ket_the_jet
    ket_the_jet Posts: 1,257 Member
    I swear they are directing me to the call center in India
    When calling an 800 number, I always speak French so I get transferred to a call center in Canada. Just a recommendation.
    -wtk
  • Grimmerick
    Grimmerick Posts: 3,342 Member
    Do what I did when that happened one time. Get the fax number to their customer service department. Then, make a fax on your end, but tape it together (carefully) so that you have a perfect loop of the paper. Send the fax to them, and start laughing as it just keeps sending the same letter over and over because of the loop. They will get tired of it and respond within one hour when they are tired of the endless message.

    haha truly evil.........me likey
  • Grimmerick
    Grimmerick Posts: 3,342 Member
    I swear they are directing me to the call center in India
    When calling an 800 number, I always speak French so I get transferred to a call center in Canada. Just a recommendation.
    -wtk

    does sh!tty french count? the way I'll sound I'll probably end up at a vietnamese call center haha
  • LauraMacNCheese
    LauraMacNCheese Posts: 7,173 Member
    Hello...this is Peggy!

    :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh:
  • livnlite
    livnlite Posts: 520
    My head is about to explode!! I have been calling for two weeks straight now to get 2 questions (very easy ones too) answered by this company. They take my name, and case number and tell me hold while they call the tech assigned to my case, well 2 weeks and he is never at his desk when they call, then they say we'll have him call you asap with those answers and I hear nothing. It's been 2 weeks and I am no closer than when I sent the first D@mn email. Any ideas on what I can do to put a fire under their butts? 6 emails and 4 phonecalls later.............................HELP!!

    Call the company and ask for a higher authority .. and explain your concerns. (If it's a bigger company, then you could probably google company and find out who is THE guy and even an email address). If they don't know there is a problem with their tech department, there is no way for them to fix it. Ask about their Tech Department enquiry policy, and how long THEY consider is a reasonable response time .. or if there is a legitimate reason why you have had no response.

    Emails are great for documenting issues such as this .. There can be no argument about the length of wait or the response (or lack thereof) you get.

    Chances are you will get an relatively immediate response.
  • livnlite
    livnlite Posts: 520
    I swear they are directing me to the call center in India
    When calling an 800 number, I always speak French so I get transferred to a call center in Canada. Just a recommendation.
    -wtk

    You can always ask if there is a Canadian call center .. They are obligated to transfer you call (at least as far as I know).

    I find it particularly annoying when I call a government office here in Canada (whether it be provincial or federal) and can not understand the person on the other end of the line .. so much so .. when I get flustered, I politely apologize for not being able to understand, hand up .. and call back again. The 2nd time, is usually the 'charm'. I've done that a few times in the past. Now that I know you can ask for someone who speaks better English .. I will try THAT next time.
  • livnlite
    livnlite Posts: 520
    Hello...this is Peggy!

    Now THAT is Fuuuunnnnyyyyy! LMAO!
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