FitBit users, can somebody help me?
GreekByMarriage
Posts: 320 Member
I am trying to set up my fitbit on my computer... I am getting an error when the computer is trying to locate the FitBit...
I emailed customer service but I noticed something that I think is weird... When I "open" up my fitbit to look at the spot where it connects to the base... I only see 3 gold connection spots on one side, but the base has 5 gold connection spots on each side.
Do you think I have a defective FitBit? Would it be possible for you to look at yours really quick and see how many connection spots you have on your FitBit?
Thanks!
I emailed customer service but I noticed something that I think is weird... When I "open" up my fitbit to look at the spot where it connects to the base... I only see 3 gold connection spots on one side, but the base has 5 gold connection spots on each side.
Do you think I have a defective FitBit? Would it be possible for you to look at yours really quick and see how many connection spots you have on your FitBit?
Thanks!
0
Replies
-
I have 3 too.. Did you download the software from fitbit.com?0
-
Yep... I also registered on the site... but when I get to the "FitBit Tracker Setup" It's telling me that my Tracker is not responding to requests! I really don't want to wait 3 days for customer service to get back to me (I did email them). This is very disheartneing! :brokenheart:0
-
I had the same problem. Load the software, restart your computer then try to link your fitbit. It took me a couple tries, but it finally worked. Also there is a tiny reset button on the bottom of your charging stand. put the fitbit on the stand and use a toothpick to push the reset button. This also is supposed to help.0
-
Thanks for the advice... but still no luck! This is really upsetting!!!0
This discussion has been closed.
Categories
- All Categories
- 1.4M Health, Wellness and Goals
- 393.6K Introduce Yourself
- 43.8K Getting Started
- 260.3K Health and Weight Loss
- 175.9K Food and Nutrition
- 47.5K Recipes
- 232.5K Fitness and Exercise
- 431 Sleep, Mindfulness and Overall Wellness
- 6.5K Goal: Maintaining Weight
- 8.6K Goal: Gaining Weight and Body Building
- 153K Motivation and Support
- 8K Challenges
- 1.3K Debate Club
- 96.3K Chit-Chat
- 2.5K Fun and Games
- 3.8K MyFitnessPal Information
- 24 News and Announcements
- 1.1K Feature Suggestions and Ideas
- 2.6K MyFitnessPal Tech Support Questions