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OMG Fitbit customer service are amazing!! one very happy customer!!!

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Replies

  • CooCooPuff
    CooCooPuff Posts: 4,374 Member
    Glad to hear things worked out! I remember your post from a few days ago. Back when I was using the One, part of the back clip started to break down and Fitbit replaced it no charge. They even gave me the black color I wanted (burgundy was a mistake :s )
  • orchidbutterflies
    orchidbutterflies Posts: 59 Member
    I've dealt with customer service twice and they were super quick and helpful.
    I'd had my flex for just under a year and after wearing it everyday (including showering) the band started to separate from the plastic window. I was also having issues getting the contacts to connect consistently with the charger so I had to fiddle with it before it would charge. I messaged them and I received a response the next day and got my replacement two days later. They forgot to send me a new band though so I messaged them again and 2 days later had the new band.
    Some of the best customer service I've dealt with, hands down.
  • ColinsMommaOC
    ColinsMommaOC Posts: 296 Member
    jennifer_417 wrote: »
    Mine went for a swim in the washing machine., then started malfunctioning. I reported the malfunction, not thecause, and they replaced my One with no questions asked!
    Mine swam 5 times before giving up... I switched to the Charge after that
  • Kimegatron
    Kimegatron Posts: 772 Member
    zombiemomjo wrote: »
    I can't get my Flex to sync with my phone or my PC, and I'm not getting any responses to my followup emails. I'm hoping I hear something soon. I'm glad everyone else had great experiences.

    To be honest, I have had so much trouble with emailing them, it seems I never get a good answer, because they repeat themselves to me. If you call or do a live chat(chat isn't always an option), you will be more than happy!
  • AquaFan
    AquaFan Posts: 309 Member
    I didn't need a receipt when I lost my Fitbit Flex. They sent me another one no questions asked. When I decided to upgrade I didn't even look into other brands because customer service was so great with them. I bought the Charge HR.
  • Azexas
    Azexas Posts: 4,334 Member
    I love their customer service. I bought my fitbit Charge in December and the band started pulling away from the tracker. I sent them an email and they sent me a new one pretty much no questions asked. MY boyfriends charge was eaten by our kitten and they sent him a new one as well.
  • MissAbbee
    MissAbbee Posts: 41 Member
    editorgrrl wrote: »
    MissAbbee wrote: »
    I just wish they gave you the option to upgrade or something, like trade in your old one. I want to trade my One for a Charge HR!

    You can sync more than one tracker to your account. So use the One when you dress up.

    Now that I have a Charge HR, I lend my old tracker to friends.

    More to do with the fact I can't afford to spend £100+ on a new one, but if they let you trade in it wouldnt be so much :smile:
    Will have to just keep hinting to the boyfriend!
  • sarahbe89
    sarahbe89 Posts: 18 Member
    I started using my flex again after a year of not using it and the battery was dying pretty quickly so I called them and they sent me a new one free of charge even though my Warrenty was already over. I love e company AMAZING customer service!
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