Calorie Counter

You are currently viewing the message boards in:

Why aren’t my Fitbit steps showing up in my diary?

MM_ACMM_AC Posts: 1Member Member Posts: 1Member Member
My app says the sync was successful but in my diary it still said 0?

Replies

  • galgehgalgeh Posts: 1Member Member Posts: 1Member Member
    I'm having the same problem. Both mine and my wife's fitbit steps aren't showing in the diary. Is there a glitch that occurred on the 4th June. That's the last date the data came across.
  • petieshumatepetieshumate Posts: 1Member, Premium Member Posts: 1Member, Premium Member
    Yeah, it's an issue MFP is trying to correct now. For what it's worth, my steps are now showing up.

    https://myfitnesspal.desk.com/customer/portal/questions/17579904-my-fitness-pal-app-stopped-showing-fitbit-surge-steps
  • Martha_VHMartha_VH Posts: 388Member Member Posts: 388Member Member
    My steps and calories are not synced. I have a Fitbit charge 2 my husband has charge 3. His is synced.
  • Martha_VHMartha_VH Posts: 388Member Member Posts: 388Member Member
    However, I am using both apps. Entering all my food and making suite its 500 less than I burned.
  • SamanthaLou85SamanthaLou85 Posts: 1Member Member Posts: 1Member Member
    Hi does anyone one of there is there any update from [mfp] about this issue? Mine haven’t been logging either, I have a Fitbit Versa.Thanks x
    edited June 9
  • keenest37keenest37 Posts: 61Member Member Posts: 61Member Member
    Mine still isn't working either. 😔
  • sdailycfresdailycfre Posts: 1Member Member Posts: 1Member Member
    There is a message from them saying that they had a problem as of last Monday and that they have a syncing backlog affecting Fitbit syncs and that they are working on it. It does not have to do with your version of Fitbit, the problem rests with them. I am giving up on them fixing it and returning to entering my food on Fitbit, because more than 5 days is way too long for me to wait.
  • emmamcgarityemmamcgarity Posts: 929Member Member Posts: 929Member Member
    Mine is working normally again as of yesterday but I never unlinked my account when it went down.
  • mbhebertsavmbhebertsav Posts: 1Member Member Posts: 1Member Member
    Been a week now since my sync has worked. Wonder if this will ever be fixed.
  • karynschram8608karynschram8608 Posts: 2Member, Premium Member Posts: 2Member, Premium Member
    I thought it was just me because i turned it off when i went on holidays... i hope it gets fixed soon or I won’t be renewing my subscription
  • jpadilla5381jpadilla5381 Posts: 1Member, Premium Member Posts: 1Member, Premium Member
    Are there any updates on this? Mine is still
    Not synching.
  • HermanLilyHermanLily Posts: 210Member Member Posts: 210Member Member
    Uninstall, reinstall and clear cache
Sign In or Register to comment.