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Fitbit steps not calculating?

ChickenKillerPuppyChickenKillerPuppy Posts: 28Member Member Posts: 28Member Member
Anyone else having problems with the Fitbit steps/calories not computing correctly this afternoon? Earlier today they were correct but for some reason now it’s showing the steps (about 16,000) but giving me no exercise calories. Waiting for it to fix itself ...

Replies

  • lx1xlx1x Posts: 14,081Member Member Posts: 14,081Member Member
    Yep. Started yesterday..
  • ginnytezginnytez Posts: 348Member, Premium Member Posts: 348Member, Premium Member
    Mine did it yesterday (makes it look like I was over calories). Working fine most of today, did same thing tonight but is currently looking correct.
  • scribblemomascribblemoma Posts: 115Member Member Posts: 115Member Member
    Yep. 71 minutes of exercise with 3 miles of running...barely over 100 exercise calories when it should be at least 400 😪 What a pain.
  • MaxematicsMaxematics Posts: 2,237Member Member Posts: 2,237Member Member
    I'm starting to suspect that this is model-dependent. I'm reading a lot of threads about Fitbit issues but I haven't had any. I have the new Inspire HR and the recent update for it so I'm wondering if those are relevant factors. Sometimes it may take a couple of minutes for MFP to update after I sync but that's about it.
  • emmamcgarityemmamcgarity Posts: 1,204Member Member Posts: 1,204Member Member
    Mine was fine most of the day yesterday. Then 200 exercise calories disappeared for about an hour. I knew there was a reported issue because I follow MyFitnessPalOps and FitbitSupport in Twitter. I check the twitter accounts for updates before trying to unlink and relink. I have the Fitbit Inspire HR

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  • PAV8888PAV8888 Posts: 5,844Member Member Posts: 5,844Member Member
    Un-linking and re-linking increases the queue backlog and is of limited effect when the issue is widespread
  • emmamcgarityemmamcgarity Posts: 1,204Member Member Posts: 1,204Member Member
    PAV8888 wrote: »
    Un-linking and re-linking increases the queue backlog and is of limited effect when the issue is widespread

    ^This. I didn’t make it clear but that’s exactly why I check Twitter to see if others have issues or if a problem has been reported. And I try to give it several hours to “fix itself” if I don’t see reported issues.

  • naoimhmathersnaoimhmathers Posts: 1Member, Premium Member Posts: 1Member, Premium Member
    Yes, this has happened to me as of 10th July and is ongoing, despite several emails back and forth to support. No sign of it fixing itself in nearly 3 weeks
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