We are pleased to announce that as of March 4, 2025, an updated Rich Text Editor has been introduced in the MyFitnessPal Community. To learn more about the changes, please click here. We look forward to sharing this new feature with you!

Signed up for Premium Trial + Subscription and it doesn't work - no support

davekstl
davekstl Posts: 2 Member
edited December 2024 in Getting Started
I signed up for Premium 3 days ago, all of the information is in my subscription with a start and stop date and payments. But the Premium does not work. I have emailed multiple tickets to support...nothing...so is myfitnesspal Support this bad, if so I need to get out. Premium does not work, al least for me and support is non-existent
Any ideas?
Dave

Replies

  • deannalfisher
    deannalfisher Posts: 5,600 Member
    what do you want to do with premium? what are you asking for help with?
  • BarbaraHelen2013
    BarbaraHelen2013 Posts: 1,941 Member
    The fact that you show as a Premium member on your post suggests your subscription is actually working.

    What specific issue are you having that makes you think it hasn’t ‘worked’?
  • mariekenji
    mariekenji Posts: 23 Member
    if you're trying to cancel you need to go through the app store before your trial runs up and you get charged.
  • Betty
    Betty Posts: 8,899 MFP Staff
    davekstl wrote: »
    I signed up for Premium 3 days ago, all of the information is in my subscription with a start and stop date and payments. But the Premium does not work. I have emailed multiple tickets to support...nothing...so is myfitnesspal Support this bad, if so I need to get out. Premium does not work, al least for me and support is non-existent
    Any ideas?
    Dave

    Hi Dave,

    It looks like one of our agents responded back to your case yesterday. Please check to see if the response ended up in your spam folder.
  • amedford21
    amedford21 Posts: 1 Member
    I’m having the same issue and have reached out to support. No response.
This discussion has been closed.

Categories