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Fitbit syncing issues with MFP

azstlrsfnazstlrsfn Member Posts: 1 Member Member Posts: 1 Member
Anyone else still having sporadic syncing issues with Fitbit?
Regardless of how I view my account, Android/ios/web, it doesn't update my step count....

Replies

  • babyluthibabyluthi Member Posts: 281 Member Member Posts: 281 Member
    azstlrsfn wrote: »
    Anyone else still having sporadic syncing issues with Fitbit?
    Regardless of how I view my account, Android/ios/web, it doesn't update my step count....

    yes! mfp and fitbit are not communicating.

  • LunaTheFatCatLunaTheFatCat Member Posts: 60 Member Member Posts: 60 Member
    It's fine most of the time for me, but every now and then it won't update for a couple of hours and then all of a sudden it's back again.
  • dizzylizzy35dizzylizzy35 Member Posts: 1 Member Member Posts: 1 Member
    Having this issue all the time so annoying. I’ve done 16000 steps today and only recognising 2700, I want to know how many calories I have left for the day.
  • sueadams797sueadams797 Member Posts: 1 Member Member Posts: 1 Member
    Same here, its not showing my exercise or steps from my fitbit.
  • reidsmommy59reidsmommy59 Member Posts: 7 Member Member Posts: 7 Member
    Same its been like that for a while year wont connect at all
  • rossdunkleyrossdunkley Member Posts: 4 Member Member Posts: 4 Member
    Mine has done the same today, fine yesterday but not logging anything today. Does this happen often?
  • gracegettingittogethergracegettingittogether Member Posts: 109 Member Member Posts: 109 Member
    Me too! It’s so annoying! I’ve been going onto MyFitnessPal website and uninstalling my Fitbit and then getting it again. It will then update my steps and earned calories but it doesn’t update automatically. It started around 6pm last night. I feel calmer now that I figured out how to sync them, but it’s annoying. By the way, unconnecting Fitbit from MyFitnessPal app doesn’t work. I had to go on the website.
    edited September 9
  • babyluthibabyluthi Member Posts: 281 Member Member Posts: 281 Member
    Mine has done the same today, fine yesterday but not logging anything today. Does this happen often?

    No not often. It is very annoying when it does.

  • janejellyrolljanejellyroll Member Posts: 23,787 Member Member Posts: 23,787 Member
    Mine has done the same today, fine yesterday but not logging anything today. Does this happen often?

    Yes - I've been syncing since 2015 and partial-day failures to sync are relatively common. Sometimes they extend into multiple days, although that is rarer.

  • babyluthibabyluthi Member Posts: 281 Member Member Posts: 281 Member

    Resolved: Fitbit Data Not Syncing - 9/9/20

    35 minutes ago Updated

    Follow

    Wednesday, September 9, 1:20pm PDT

    Hello,

    Our apologies for the trouble you may have experienced earlier today with syncing data between Fitbit and our program. We were able to identify the cause of this problem, and service has since been restored. If you are still experiencing trouble syncing data from your Fitbit device to our program, please contact us here.

    Best,

    MyFitnessPal Staff
  • jlpetjlpet Member Posts: 2 Member Member Posts: 2 Member
    Mine is worse today. Yesterday food entered from MFP synced to Fitbit app, but steps would not sync to MFP. Now today the apps are not communicating at all. I’ve tried all the steps to fix it but nothing works.
  • jlpetjlpet Member Posts: 2 Member Member Posts: 2 Member
    Seems to have just started working
  • gracegettingittogethergracegettingittogether Member Posts: 109 Member Member Posts: 109 Member
    Aaand, it’s not syncing again!! I’m really getting tired of this! If it isn’t fixed by the end of today, I’m getting rid of this app!
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