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Fitbit question

Krystalx3xfitKrystalx3xfit Member Posts: 26 Member Member Posts: 26 Member
Is anyone else having issues with Fitbit and connecting to this app? It says mine are linked together but it never takes any of my steps? I have uninstalled and reinstalled many times. If you have had this happen to you , do you know how to fix it?

Replies

  • engrdennisrodmanengrdennisrodman Member Posts: 1 Member Member Posts: 1 Member
    It has happened to me and I haven't been able to fix it.
  • Krystalx3xfitKrystalx3xfit Member Posts: 26 Member Member Posts: 26 Member
    I’m sorry to hear that, glad I’m not the only
    One tho. Lol
  • Katmary71Katmary71 Member Posts: 3,953 Member Member Posts: 3,953 Member
    First thing I do is check the Fitbit app and see if it's synced. If not I have to restart my phone and it usually connects. If not then I disconnect and connect. If all's good with the app then it's MFP.
  • heybalesheybales Member Posts: 18,166 Member Member Posts: 18,166 Member
    You can have your accounts linked (are meal total calories showing up on Fitbit?) but not have MFP receive the info sent by Fitbit.

    In MFP app settings for Step Source - you have Fitbit selected?
  • klara_neilklara_neil Member Posts: 1 Member Member Posts: 1 Member
    I have the same problem....it did add on day 1 but than stopped...i did re-install both a new but nothing changes...on MyFitnessPal it says its connected...
  • ridiculous59ridiculous59 Member Posts: 1,925 Member Member Posts: 1,925 Member
    I've had my fitbit for 6 months and tried all the above. Still can't get it to connect ☹
  • ChrisRShawChrisRShaw Member Posts: 6 Member Member Posts: 6 Member
    Mine sends all the food data from FitnessPal to Fitbit but none of the Fitbit data is coming over to Fitness Pal. The only way I can get it to work is to disconnect Fitbit from Fitness Pal at the end of each day and reconnect and it will then give me the credit but only for that day. Gets very annoying so I usually don't do it (unless Fitness Pal shows I ate too much, then I want it to go back to a deficit :) ). Bummer that this doesn't work anymore, worked fine a few years back.
  • heybalesheybales Member Posts: 18,166 Member Member Posts: 18,166 Member
    Half of you need to submit a ticket for support for them to look at your account, if you haven't yet.
    They can find an account that has wrong time zone mismatch, despite what display says.
    In theory Fitbit could have same issue on account - says 1 time-zone but it's another actually in use.
    That little issue will normally block data.
  • ridiculous59ridiculous59 Member Posts: 1,925 Member Member Posts: 1,925 Member
    After owning my Fitbit for 5 months and never being able to get it to connect to mfp I finally contacted fitbit via their chat this morning. I ended up opening a new fitbit account and now it works perfectly. Of course I lost all the previous data, which disappoints me. Should have contacted them sooner :(
  • violaesmith85violaesmith85 Member Posts: 5 Member Member Posts: 5 Member
    My old Blaze did that. Never could get it to work. but when i got my Versa 2 it worked fine.
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