Syncing samsung health exercise not working

mcconvma
mcconvma Posts: 1 Member
in MyFitnessPal Tech Support Questions
Samsung health is connected to my app and is supposed to transcribe my exercises and steps, however, it keeps double counting. Whenever I have run, it counts the calories for the steps according to the step counter as well as for the exercise whivh had already contributed to the run. How to solve it?
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  • durden
    durden Posts: 3,592 MFP Staff
    Answer ✓
    Our apologies for any confusion surrounding your Calorie Adjustment. Though you may have earned a certain amount of calories with your daily tracking device, in order to see a calorie adjustment in your exercise diary, the number of calories your device projects you will burn for the entire day must be more than the amount of calories MyFitnessPal believes you will burn, based on your previous profile information. Since the integration takes your entire day's activity into account, it's important to wear your device as much as possible during the day. The two programs will work with each other to determine if an adjustment was actually earned.

    When you first join MyFitnessPal, we ask you for your weight, height, age, gender, and your normally daily activity level. We then use all this information to provide you with your daily goals based on an "average" from the information you provided. However, since these goals are based on an "average" activity level, this may vary for each person.

    Your device is designed to give you a more precise account for your personal daily activity level. When you originally choose your activity level on MyFitnessPal, you may think that you are an "active" person. MyFitnessPal will then automatically give you goals based on what an "average" active person may burn through the course of the day. However, if you are wearing a personal tracker, that average may change based on your "actual" activity level. You may not actually be as active as an "average" person, or you may even be more active.

    If you are not as active as the original activity level you chose, then, depending on how you set your device up with MyFitnessPal (MyFitnessPal gives you the option to either have a negative adjustment or only a positive one if you are due) your daily calorie goal will either not be effected, adjust up or even go down.

    In other words, MyFitnessPal may have given you a daily goal of 1700 calories based on your profile information, but activity recorded by your device may result in a projection of only a 1600 burn by the end of the day. MyFitnessPal will now either give you no adjustment and keep your calories at 1700, or if you chose to allow negative adjustments, it will sync a -100 calorie adjustment to bring your goal in line with the new data.

    Depending on when you sync your device with MyFitnessPal, this goal may fluctuate throughout the course of the day. If you sync in the morning after a work out, you will get an estimate based on that activity level. However, if you sleep the rest of the day, it will adjust again according to this new information.

    Details about the calculation of any adjustment can be viewed by clicking the small "i" next to the adjustment in your Exercise Diary (on the full website), or by tapping the adjustment itself in the Exercise Diary of the MyFitnessPal app.

    If you find you are continuously not getting an adjustment or are constantly receiving a negative adjustment (if you elected for the negative option), you may want to change your originally chosen activity level on MyFitnessPal. Instructions for changing the details of your MyFitnessPal profile can be found here: https://support.myfitnesspal.com/hc/en-us/articles/360032271472-How-can-I-force-my-calorie-goals-to-update-

    Also, please remember, though your daily tracker may show you have burned a high amount of calories for the day, you must still surpass what you need to burn to lose weight, before an "extra" adjustment can be added. For example, say for the day you have burned 2000 calories, but you only receive an adjustment of 100. This is because, you must also account for not eating back those calories you need to give up in order to lose weight.

    We hope this better explains your adjustment, but if not, and you still feel there is a problem, please let us know by reaching out to our support team. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

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