My custom meal breakdown was reset?
Chavellek
Posts: 20 Member
I use to have a meal breakdown for Breakfast, mid day snack, lunch, afternoon snack, dinner, and evening snack. Now it is only showing Breakfast, Lunch, Dinner, and Snacks. This also eliminated previous food entries. What can I do to get my entries back and also the same set up?
6
Best Answer
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https://community.myfitnesspal.com/en/home/leaving?allowTrusted=1&target=https://support.myfitnesspal.com/hc/en-us/articles/21792562599181-RESOLVED-Widespread-Issues-affecting-MFP-apps-and-website
As of now, this should be resolved. Please see the above FAQ for more details, and as always reach out to our Customer Happiness team if you are still experiencing this issue via https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com0
Answers
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Mine were reset today too. Also, several of my entries were doubled, tripled and some quadrupled in my diary.4
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Same problem here three types of snacks all merged into lunch and dinner, supper has disappeared, previous weeks and months diary entries corrupted as a result.
Doesn't anybody test this stuff before putting it live?9 -
Same here! I hope this will be fixed soon.1
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If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.3
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Mine has done the same thing too! Soooo frustrated right now! I also now only have Breakfast, Lunch, Dinner, and Snacks, when I used to have Breakfast, Snack AM, Lunch, Snack PM, Dinner, Extra. All those food entries have disappeared and my calorie counts on the web are also incorrect.1
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Mine was reset too after 10 years of having the same custom meal names. I had to change them back. Hopefully they will stay the way I want them to.4
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Mine was reset too after 10 years of having the same custom meal names. I had to change them back. Hopefully they will stay the way I want them to.
Did the missing food entries come back once you changed the names back? I had 6 custom names, as opposed to the standard 4. My diary is a mess now, most days have no food entries at all.1 -
If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.
As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.1 -
Mine changed as I was making an entry. I reset the meals as suggested and the previous entries reappeared, but vanished when I logged out and back in. Hopefully this is a glitch that will be rectified.0
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Mine is also a mess. Even my recipes are all gone. I hope this gets resolved. I deleted the app and reinstalled it. Logged out several times, reentered my meal names still nothing0
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Yep mine is broken too, even had a section for vitamins, all gone
EDIT: Adding them back in the phone app made them come back and the information returned to its rightful place. You have to add them back EXACTLY in the Meal # they previously were.1 -
If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.
As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.
I did this myself. Standard is 4 meals (breakfast, lunch, dinner, snacks) I added back the custom/5th meal I created and my entries for that meal returned in my diary.
Edit: it worked, then disappeared again and now works again a second time around.1 -
Yep mine is broken too, even had a section for vitamins, all gone
EDIT: Adding them back in the phone app made them come back and the information returned to its rightful place. You have to add them back EXACTLY in the Meal # they previously were.
Wow, that's good to know, thanks! But I had 6 timing blocks for the day.
I'm not sure how I had each written, as I did it over 10 years ago. It was either:
6:00am-10:00am
or
6:00am - 10:00am
When you say EXACTLY, I wonder if all would be lost if I guess wrong with or without those extra spaces.
Hmmm.1 -
Did this and names are corrected. However all of the history of the diary entries for the 3 meals affected are gone.0
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Yep mine is broken too, even had a section for vitamins, all gone
EDIT: Adding them back in the phone app made them come back and the information returned to its rightful place. You have to add them back EXACTLY in the Meal # they previously were.
Wow, that's good to know, thanks! But I had 6 timing blocks for the day.
I'm not sure how I had each written, as I did it over 10 years ago. It was either:
6:00am-10:00am
or
6:00am - 10:00am
When you say EXACTLY, I wonder if all would be lost if I guess wrong with or without those extra spaces.
Hmmm.
Meal names don't matter, it's just the number of meals.1 -
If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.
As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.
I did this myself. Standard is 4 meals (breakfast, lunch, dinner, snacks) I added back the custom/5th meal I created and my entries for that meal returned in my diary.
Edit: it worked, then disappeared again and now works again a second time around.
Oh wow. I may hold off from trying for right now to see if they fix this themselves. I would hate to lose 10 years of food logs.
Thanks for the reply. Good Luck!0 -
Yep mine is broken too, even had a section for vitamins, all gone
EDIT: Adding them back in the phone app made them come back and the information returned to its rightful place. You have to add them back EXACTLY in the Meal # they previously were.
Wow, that's good to know, thanks! But I had 6 timing blocks for the day.
I'm not sure how I had each written, as I did it over 10 years ago. It was either:
6:00am-10:00am
or
6:00am - 10:00am
When you say EXACTLY, I wonder if all would be lost if I guess wrong with or without those extra spaces.
Hmmm.
Meal names don't matter, it's just the number of meals.
I was thinking the same thing, well, at least hoping that was the case. I think I'll hold off for a minute to see if this gets fixed on the server side. Feel free to continue to post on your progress. Good luck!0 -
Not sure if it is a bug being fixed, but I created a category for late dinner and it is missing with all the food saved in this category. I've been using this category for years.0
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Changed my diary settings back to the correct category names, and all the missing data reappeared in the correct slots. Took me less than a minute.0
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Yep, this happened to a bunch of other people. We are talking about it in the Food forum. Like he said above, just change it back and your data should be there - it was for me as well.0
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I had sent an email earlier to tech support and this is what I received:Hi,
Please accept our sincere apologies for any issues you are currently having with your custom meals. We are aware of the problem, and are currently working on a resolution.
Please visit: https://support.myfitnesspal.com/hc/en-us/articles/21792562599181 for additional updates.
We hope to have a fix in place as soon as possible. Again, our apologies for any inconvenience this may have caused. We appreciate your patience and understanding.
...at that address you will find this:Widespread Issues affecting MFP apps and website
2 hours ago Updated
Wednesday, November 29, 2023, 12:48pm PT
Hello,
Apologies for the issues you're seeing across MFP. Starting around 11:30am PT members started experiencing reporting issues in the following areas, but there are likely additional areas impacted due to the widespread nature of the areas impacted:
Inability to login
Logged foods disappearing from Diary
Custom Meal Names resetting
Streaks resetting
Pages not loading in the app
Data from 3rd Party partners delayed or not syncing (including Fitbit)
Our team has been investigating and identified what is causing these problems and is working on getting a fix out as soon as possible. We will continue to update this article as more information becomes available. Please check back for further updates.3 -
AprilRommel wrote: »I had sent an email earlier to tech support and this is what I received:Hi,
Please accept our sincere apologies for any issues you are currently having with your custom meals. We are aware of the problem, and are currently working on a resolution.
Please visit: https://support.myfitnesspal.com/hc/en-us/articles/21792562599181 for additional updates.
We hope to have a fix in place as soon as possible. Again, our apologies for any inconvenience this may have caused. We appreciate your patience and understanding.
...at that address you will find this:Widespread Issues affecting MFP apps and website
2 hours ago Updated
Wednesday, November 29, 2023, 12:48pm PT
Hello,
Apologies for the issues you're seeing across MFP. Starting around 11:30am PT members started experiencing reporting issues in the following areas, but there are likely additional areas impacted due to the widespread nature of the areas impacted:
Inability to login
Logged foods disappearing from Diary
Custom Meal Names resetting
Streaks resetting
Pages not loading in the app
Data from 3rd Party partners delayed or not syncing (including Fitbit)
Our team has been investigating and identified what is causing these problems and is working on getting a fix out as soon as possible. We will continue to update this article as more information becomes available. Please check back for further updates.
Thanks for posting this!!1 -
I was freaking out!0
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I have the same problem. Hope it gets resolved soon.0
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I've changed names back at least three times over the last two hours, keeps being erased/reset. Also screwed up several recipes.
I'm giving up and just doing a quick add until tomorrow0 -
If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.
As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.
When I renamed my meals exactly the same as they were before, all the data came back.1 -
kshama2001 wrote: »If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.
As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.
When I renamed my meals exactly the same as they were before, all the data came back.
Awesome! Thanks for the info.1 -
So much thinking that I fixed the problem. The stupid default "breakfast" "lunch" "dinner" categories are back. I have had six custom meals (12:00 am - 4:00 am, 4:00 am - 8:00 am, etc.) for almost eleven years. I shouldn't have to change this twice in one day. Stop messing with my custom meals!4
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Mine was reset too. I changed them but after a few hours they were reset again!
So frustrating!2
This discussion has been closed.
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