Fitbit steps duplicating from yesterday

Mackynz1

JidGod wrote: »

For me, in England (GMT+0), this issue started on the 9th Nov, it then began working again for the 11th and 12th. Today, it has decided to duplicate again.

Out of curiosity, on the two days it worked did you have a higher step count than the previous day? ie. Was your step count on the 11th higher than it was on the 10th? Similarly was your step count on the 12th higher than it was on the 11th?

durden

Lietchi wrote: »

durden wrote: »

Hi all, confirming the issue is on our radar and people are looking into it. Thanks for reporting and for your patience.

@durden what's the situation? I can't seem to find this issue in the list of known issues:
https://support.myfitnesspal.com/hc/en-us/articles/360032625231-Known-Issues-Integration-Partners

We've got a bug ticket open for this and are investigating- if it sticks around for more than a few days I expect it will show up on the known issue list at that point.

ghiwan5728

Mine worked fine the last 2 days and now this morning it is duplicating again!!! Ughhh this is getting beyond frustrating now

Voodu1

Voodu1

I reached out to MFP & have received responses but so far no solution or time frame to fix the problem with the steps not updating

dinahawk

Same and no email response back, very frustrating

hartwell1963

Same, seems like this issue is dragging on

sueppickering1109

I have the same issue 😐

lucytatner

Having the same problem. I'm in the UK, Android user with Fitbit Charge 5. Monday's (11th Nov) data synced ok, but from Tuesday on it's just pulling across the previous days steps with no calorie adjustment. Have tried disconnecting and reconnecting Fitbit from MFP but no change.

geraldb88

The MFP app was updated today but did not resolve the ongoing issue. Very annoying for so called premium members 🤦🏻‍♂️.

MattJordan1486

Ok, the issue is ongoing. Yesterday I thought I had solved it by adjusting MFP's time zone, but this morning it once more copied my steps from yesterday. Guess I'll just have to wait and see

escschwartz

Everything worked great yesterday. TDEE updated based on sync from Fitbit all day long. Steps updated correctly.
Then today, the issue is back. Sync at 12:15 am calculated TDEE but no update since then and yesterday's steps are listed for today. I don't know why it worked for one day...then broke again. I have been sending screen shots each day to the tech who sent me an email. I wish MFP would at least list it as a known issue. I'm just reassured that it's not just me.

restlessknitter

Same here! Glad to know I'm not alone, but it's extremely frustrating as it messes with my calorie count!

Mackynz1

Mackynz1 wrote: »

Just going to drop some additional data points in here in case it's of any use. Support didn't express any interest in learning more.

• Things worked randomly for me on 11/9 and 11/12. Those were both days that I did a lot of cardio and my step count was higher than the previous day. It almost seems like no activity syncing occurs until you break the step count of the previous day. It's also worth noting that these two days are also the days where the exact same step count showed up the next day.

I'm virtually positive this is what's going on now. I have a 3rd instance of it occurring today. As soon as I broke the previous day's step count all syncing began functioning again. My step count is accurate, my calorie projection is accurate, and I can see syncs are still happening regularly. What a bizarre bug.

Tomorrow marks a week since it started. Hope we get an update soon.

Djacomine

Please fix this. Very disruptive to tracking things properly!

kfmangels

Mine worked this morning. Fingers crossed it stays that way.

annemarie_strand

So, I'm on Android. I connected my fitbit to Healthconnect and then swapped my step counter in myfitnesspal from fitbit to Healthconnect and it looks (fingers crossed) like I have accurate step counting again. May be the way to go for android users since Health Connect and fitbit are both Google now.

iancsimm

As per comment from annemarie_strand. Using Healthconnect as an intermediary on Android has resolved the issue for me.

athodges777

Mine has been doing this for the past 4-5 days and still is not fixed. I keep getting steps from the day before on my current days diary and it's not logging any exercise calories for any of my days. Very frustrating. Hopefully they will have it fixed soon.

ghiwan5728

Has anybody gotten an answer for this? Again today duplicating yesterday’s steps! Mfp has not given me an answer to this

Renepetersonmalady

Its happening to me too with my inspire 2 and mfp.

geraldb88

Hudson (MyFitnessPal)
Nov 15, 2024, 11:02 AM PST

Hello,

Unfortunately I don't have a time line I can share at this point. I can assure you that the engineers and developers are aware of the issue and looking into the best solution for everyone. We understand the inconvenience and thank you for your patience while we work on getting this resolved.

We've notated on your case that you've reported this and we'll do our best to be in touch if we have any updates or action needed on your part.

Apologies again for the delay.
Hudson
MyFitnessPal Staff

kls13la

This has been happening every other day for me for the past week. It happened Sunday, Tuesday, Thursday, and today (Saturday). The intervening days have worked fine. It’s incredibly annoying and makes no sense. Please fix this!