Fitbit steps duplicating from yesterday
Answers
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Mouse_Potato wrote: »I forgot to turn off Bluetooth last night (okay, I stayed up too late and didn't think about it until I went to bed) and this morning it is working correctly. Very strange bug.
I forgot to turn mine off last night and this morning it isn't working correctly.
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They finally posted an outage. Sounds like a Fitbit issue again. Last one took over 15 days, and they don't have it listed as an outage over there yet. Would recommend making your voice heard over there.
https://support.myfitnesspal.com/hc/en-us/articles/360032625231-Known-Issues-Integration-Partners
I just opened up a support chat on Fitbit, and of course the person wanted me to reset, reconnect etc. I told her (Marion) that this was a known bug, many are reporting it, and my going through all that rigamarole wasn't going to fix it. What I wanted was a FIX DATE. Of course she totally blew me off. Please report this to FITBIT or it will never be fixed. Remember the waterlock issue that took two years.1 -
TracyHornschuch wrote: »This seems to be a Fitbit problem. Every day since their last patch when I first log in, my steps do not show up as zero in the Fitbit app, instead it reads the same as the day before. Only after I have started walking will my steps reset in the Fitbit app. This is happening with steps, calories burned, and exercise. This is impacting MFP because it is reading the same API data. What I'm frustrated about is that there should be a way to force a sync between the apps.
I'm in the process of evaluating this app to use when I switch from Fitbit to Garmin. Fitbit isn't the same, and this is just another reason to drop them. I'll be ordering my Garmin gear tomorrow. As long as I'm not seeing the same issues with Garmin, then I'll be good and start premium with MFP.
the problem I had, when I tried Garmin, was that after six hours of mowing with a push mower, it said I had walked 800 steps. Their response when I said it wasn't working was that I had to move my arms when I walked. Since I get a lot of exercise mowing, this was unacceptable to me (and fitbit at least recorded the exercise, even with a 3 year old device). So I returned the garmin.0 -
Hey MFP… how about getting this fixed!0
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Fitbit is working fine with the Loseit app. I think the problem is with MFP. Two weeks and counting.2
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Annoyingly, I did 17,000 steps Saturday and they didn’t show until Sunday so I didn’t get the exercise calories because of that and this has been happening the last few days! Is this going to be fixed yet?0
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Hi guys. Been with fitbit and MFP for over a decade now. Hopefully eventually this will get sorted out. In the meantime for those of you on premium you can look at it as a new experiment to disengage exercise from food calorie goals. When this breaks (and it does every few years of so for a while) I set my calories to a certain goal and tell them to ignore exercise. You can look at your averages over the months and see what sort of setting to put. I find this helps with the whole I have to do this much more exercise to get this much more food situation which I sometimes face. Of course the whole close your diary and in 6 weeks thing won't be accurate. But it was not really ever accurate anyway even if it was sort of encouraging right? You can also focus on your macro percentages - how much protein or fat do you get. MFP is still counting cals for us which is the main thing we need from it.1
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common_sense_engineer wrote: »An observation for others to verify: When accessing MFP via the browser (https://www.myfitnesspal.com/measurements/check-in), I noticed numerous duplicate [Fitbit steps] entries that were initially accurate (see screenshot; just woke up, hence the low step count 😊). Meanwhile, the MFP Android app continues to display either previous days' data or random step counts in the thousands, without adjusting for calories, which has persisted for over a week or two.
Based on my technical expertise, it is evident that the MFP software and database teams need to investigate and resolve this issue, as it does not originate from Fitbit.
I can confirm the accurate (matches Fitbit) steps show up in the Check-In page via a browser. However, the issue you're seeing with all the duplicate step entries seems to be something else. I only see a single entry.
I'm also a little skeptical that this is a Fitbit issue despite them apparently acknowledging it. The fact things suddenly start working fine for the rest of the day when you exceed the junk step count value in the MFP app is suspect to me. That combined with the accurate step count showing in the Check-In page really makes it look like a MFP issue to me. But without being able to see under the hood, all we can do is speculate.
EDIT: Things seem to actually be working for me at the moment, though I'm not going to hold my breath. Anyone else?0 -
common_sense_engineer wrote: »An observation for others to verify: When accessing MFP via the browser (https://www.myfitnesspal.com/measurements/check-in), I noticed numerous duplicate [Fitbit steps] entries that were initially accurate (see screenshot; just woke up, hence the low step count 😊). Meanwhile, the MFP Android app continues to display either previous days' data or random step counts in the thousands, without adjusting for calories, which has persisted for over a week or two.
Based on my technical expertise, it is evident that the MFP software and database teams need to investigate and resolve this issue, as it does not originate from Fitbit.
I can confirm the accurate (matches Fitbit) steps show up in the Check-In page via a browser. However, the issue you're seeing with all the duplicate step entries seems to be something else. I only see a single entry.
I'm also a little skeptical that this is a Fitbit issue despite them apparently acknowledging it. The fact things suddenly start working fine for the rest of the day when you exceed the junk step count value in the MFP app is suspect to me. That combined with the accurate step count showing in the Check-In page really makes it look like a MFP issue to me. But without being able to see under the hood, all we can do is speculate.
EDIT: Things seem to actually be working for me at the moment, though I'm not going to hold my breath. Anyone else?
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We don't know that FITBIT has acknowledged that it is their problem. We only have someone at MFP saying that.
When I got to FITBIT support, to lobby for a quick fix for this (remember the water lock problem that took two years to fix and basically rendered their devices unusable) FITBIT tries to take you through setup again, and denies you have a problem. When you try to tell them to check their issues, THEY SAY THERE IS NONE.
So I don't know that it is a FITBIT problem. MSP says it is their problem, FITBIT tells us the problem is a customer setup issue, or that they have already issued a fix, or that it is MFP's problem
All I know is that it doesn't work (after 20 days) AND NO ONE IS TAKING RESPONSIBILITY. Finger pointing to the other guy is not taking responsibility
MFP should have a workaround for this. HAve an additional sync or something, to reset steps and exercise points from fitbit and not let a problem at midnight (which allegedly it is) screw up the entire next day0 -
Every time I think it's been fixed and I can trust the estimates I get again, then I get another day of yesterday's steps and negative calories to ignore. I'm not entirely sure what the point of premium is when I'm back to throwing my numbers into a spreadsheet to estimate my macros for the day.0
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Mine seems to be working today and worked yesterday ….‘let’s hope it stays that way!1
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patriciafoley1 wrote: »According to Fitbit, they released a correction to their app and the problem is on MFP's end.
According to mfp the problem is on fitbit's end.
So it is a case of fingerpointing, and there's NO indication that MFP has investigated Fitbit's correction, if there was one.
Or that they are actively pursuing a correction or a workaround FOR THEIR CUSTOMERS.
I don't want a run around, which is what I have gotten from both companies.
I don't think MFP has a technical team, at least one in the US, so all the managers have no idea how to fix it.
Oh well our premium membership dollars (and all the ad dollars from non premium customers) are being well spent1 -
This is response I just received from MFP. Short answer: Fitbit’s problem and they’re working on it.
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Again MFP have not given us a name or position of the person from MFP saying it is not MFP's problem. We don't have any accountability heresamanthaduncan729 wrote: »This is response I just received from MFP. Short answer: Fitbit’s problem and they’re working on it.
They have not given a name or position of anyone at FITBIT saying it is their problem. We only have a nameless post saying a nameless person at fitbit said it was their problem.
This basically is a garbage response.
When I go to fitbit, they claim ignorance, they say they've issued an update, they say the problem is a setup issue (which it is not) they say it is MFP's problem.
What we have here is passing the buck. What we have here is fingerpointing. What we have here is a total lack of transparency and accountability from both companies.
What we have here is total disrespect for each of their customers' intelligence.
Please do not tell us it is FITBIT's issue, WITHOUT RECEIPTS. Who is the person at MFP who communicated with FITBIT. Who is the person at Google who claimed the problem is on their end.
What is their plan for fixing it - I do remember fitbit taking two years to fix the waterlock bug, so saying they're fixing it doesn't inspire me with much. Without any details, FITBIT just tells ME it is NOT THEIR PROBLEM.
MFP sells their product in part because they claim integration with fitbit. THIS IS NOT INTEGRATION.
MFP has some pull with fitbit, certainly more than the customers who are getting the runaround from FITBIT when we try to find out where they are with this. THEy AREN'T EVEN CLAIMING IT IS THEIR PROBLEM when contacted by customers.
MFP IS just giving us, "IT's not our problem, there's nothing we can do"
MFP is saying, sorry it doesn't work, we don't give refunds.
This is a really awful way to run a company.
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Working for me for the first time since the problem started today! I'm optimistic that it's been resolved
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Just opened the app for the first time today, and it seems "fixed" for me as well! Just took two and half weeks... Fingers crossed the fix is permanent.0
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same, seeing a fix today! tho the past days steps remain unfixed.0
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For everyone saying it works now, same but I want to temper expectations for anyone thinking this is solved for sure. It's gone back and forth multiple times over the past month for me. Using the past week as an example, I had accurate numbers Sunday, the previous day's steps and stuck negative calories Monday, and the numbers are lining up today.
I hope it's back to working for all of us soon, but I'm hesitant to break out the party poppers anytime it starts working for me at this point.1 -
WilliamShreckengost wrote: »For everyone saying it works now, same but I want to temper expectations for anyone thinking this is solved for sure. It's gone back and forth multiple times over the past month for me. Using the past week as an example, I had accurate numbers Sunday, the previous day's steps and stuck negative calories Monday, and the numbers are lining up today.
I hope it's back to working for all of us soon, but I'm hesitant to break out the party poppers anytime it starts working for me at this point.
I'm not counting the days it worked because of exceeding the previous day’s steps count as having "worked" per se. That hadn't been the case this time.0 -
Support can we get a commitment this won't happen again next year?
You all really dragged your feet on this.1 -
Supposedly it is fixed in "known issues". However, the lack of communication and accountability throughout the last 2-3 weeks ticked me off.
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I installed an update today which fixed the problem. Go to your app store and update the app and it will fix the problem.0
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Noooo! I've woken up to this same problem again this morning! The dreaded duplicated steps from yesterday are back 😫1
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Issue has reappeared for me as of December 20th.0
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It has reappeared for me too. Thinking I'm going to find new Apps and devices. Done with this garbage.0
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