Fabletics fitness wear - a warning
Sued0nim
Posts: 17,456 Member
Anybody else get the ads following them round for this fitness gear?
Just thought I'd say I tried them and have to say hell no, don't go there
They have some weird membership scheme where you agree to £44 a month which should fund an entire outfit - but have the right to skip a month as many months as you wish
I ordered fitness trousers, a t-shirt and a sports bra .. took the membership scheme because it offered a 50% discount - only I had to return it, the quality of the, gorgeous to look at sports bra, for someone who actually works out and has boobs, was abysmal. I kept the pants and t-shirt because meh .. they're OKish .. I also cancelled my membership. It took me a phone call (premium rate) to work out how to return the goods
They failed to cancel my membership .. and took £44 this month
.. they were difficult on their premium-rate phone call refusing to return my money due to their 'membership agreement', even told me they'd listened to my initial conversation and I hadn't asked to cancel ...
so I had to take them on .. which surprised them I think
After 3 phone calls, their trying to convince me that I had no right to my money but should buy their substandard fitnesswear instead and paypal involvement I got my money back
But seriously .. avoid this company like the plague .. unless you really are organised, know your rights, can fight your corner and like unsupportive fitnesswear
Just thought I'd say I tried them and have to say hell no, don't go there
They have some weird membership scheme where you agree to £44 a month which should fund an entire outfit - but have the right to skip a month as many months as you wish
I ordered fitness trousers, a t-shirt and a sports bra .. took the membership scheme because it offered a 50% discount - only I had to return it, the quality of the, gorgeous to look at sports bra, for someone who actually works out and has boobs, was abysmal. I kept the pants and t-shirt because meh .. they're OKish .. I also cancelled my membership. It took me a phone call (premium rate) to work out how to return the goods
They failed to cancel my membership .. and took £44 this month
.. they were difficult on their premium-rate phone call refusing to return my money due to their 'membership agreement', even told me they'd listened to my initial conversation and I hadn't asked to cancel ...so I had to take them on .. which surprised them I think
After 3 phone calls, their trying to convince me that I had no right to my money but should buy their substandard fitnesswear instead and paypal involvement I got my money back
But seriously .. avoid this company like the plague .. unless you really are organised, know your rights, can fight your corner and like unsupportive fitnesswear
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Replies
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Thanks for this, I've actually looked at their ad a few times.0
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Yes me too, I keep going back and looking each time I get an email. I shall not be purchasing
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Same issue here. I thought I had canceled it 2 months later.... money gone from my account again!
Wasn't overly impressed with the quality either for the price.0 -
Thanks for the warning. I see their ads too, probably more than usual because I accidentally clicked on one once (my cursor wasn't where I thought it was, lol). I'll admit to having occasional "hmm, wonder if my bum would look that good if I wore their shyt" musings.
I did check to see what their inseam length was but never got far enough into it to see that it involved a membership scheme... I'd never have gone for that.
I recently started seeing TV ads for them as well so they're marketing pretty aggressively.0 -
Here in the US we have something similar, also called "Fabletics" I always wondered about it.0
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Here in the US we have something similar called "Fabletics" I always wondered about it.
I believe it's the same company - fronted by Kate Hudson
It is attractive looking stuff - and I rather like the cut-away back of the blue t-shirt I got .. but really nothing to write home about - terrible customer service, wrapped up in on-the-surface very helpful customer service IYSWIM?
I also noticed that they try to keep you on the phone for a long time - refusing to get to the point despite being asked direct questions
For a UK 0843 number OFCOM says "Calls are charged between 1p and 13p per minute for landline customers, plus a call set-up fee. Calls from mobile phones are typically charged between 5p and 41p per minute, depending on the provider and the number called."0 -
Here in the US we have something similar called "Fabletics" I always wondered about it.
I believe it's the same company - fronted by Kate Hudson
It is attractive looking stuff - and I rather like the cut-away back of the blue t-shirt I got .. but really nothing to write home about - terrible customer service, wrapped up in on-the-surface very helpful customer service IYSWIM?
I also noticed that they try to keep you on the phone for a long time - refusing to get to the point despite being asked direct questions
For a UK 0843 number OFCOM says "Calls are charged between 1p and 13p per minute for landline customers, plus a call set-up fee. Calls from mobile phones are typically charged between 5p and 41p per minute, depending on the provider and the number called."
It is a division of "TooFab" which is another company I have wondered about.
Yikes! paying for a phone call these days is almost unheard of (unless it is a sex line, of course)
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Here in the US we have something similar called "Fabletics" I always wondered about it.
I believe it's the same company - fronted by Kate Hudson
It is attractive looking stuff - and I rather like the cut-away back of the blue t-shirt I got .. but really nothing to write home about - terrible customer service, wrapped up in on-the-surface very helpful customer service IYSWIM?
I also noticed that they try to keep you on the phone for a long time - refusing to get to the point despite being asked direct questions
For a UK 0843 number OFCOM says "Calls are charged between 1p and 13p per minute for landline customers, plus a call set-up fee. Calls from mobile phones are typically charged between 5p and 41p per minute, depending on the provider and the number called."
It is a division of "TooFab" which is another company I have wondered about.
Yikes! paying for a phone call these days is almost unheard of (unless it is a sex line, of course)
Also on their website it says you have to pay for returns, only when you call the premium rate line they arrange it for free
it's an abysmal business model .. with fairly average merchandise in this ex-customer's opinion0 -
although this is the t-shirt I got .. which I think is cute
not worth the money, but cute
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They are really cute outfits, but not very useful unless you actually look like Kate Hudson LOL. I've never ordered because of that. The bras are adorable, but not for my chest. All the strappy looks? Very cute...as long as you have very little body fat!
I've actually really liked my Athleta stuff I've purchased. Despite the insane pricing, I'll continue picking up some of their pieces. Excellent return policy too. I bought yoga pants and a sweatshirt to wear on a 14 hr flight (and to work out in later) and the pants pilled during the flight. I returned them to the store with no hassles.0 -
Thanks for the warning. I have seen and been tempted to check them out from the ad on the side here.... did not know anything about a membership... will avoid the temptation, thanks.
(cute shirt tho)0 -
Good to know. I was actually on the site, looking around. I just didn't love any of the stuff so I didn't sign up. Glad I dodged that bullet.0
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Jeez, thanks. I nearly ordered from them but was a bit confused by the membership thing. Definitely won't now!0
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thanks for this. Ive never ordered anything as although Im relatively thin, i dont have a flat stomach to show off and figured their clothes would never look good on me0
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My mom got me a gift credit to Fabletics for my bday. I like their stuff, but I would probably not have gone that route if it wasn't done for me. I haven't canceled; I just defer every month. Most of the stuff I want is out of stock anyway. Their leggings are good quality. Their tops are made for tall women; at 5'3" they're like dresses on me.0
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A friend ordered a whole set for 50% off and she loved it. She also cancelled (because how much workout gear do you really need? ) and she said it was easy and they were helpful and there have been no additional charges.0
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Noted. I was looking over this site several times trying to decide whether to try it or not. I will stick to my good old getting in the car going store to store for fitness clothes. Works well. No reason to mess with something that works for me I suppose. Haha. So many sites are iffy now a days.0
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Hmmmmm.... I've had excellent customer service. Never needed to phone anyone. I skip plenty of months due to nothing too exciting. The outfits I have are basically my "low impact" workout outfits. I only buy my running gear from sources specifically targeting running. So, the sports bras from Fabletics are definitely not "high impact" quality, but if you're doing low impact stuff like lifting or yoga, I find their outfits quite comfortable. I've returned 2 items....exchanged really. But, I've never had one hiccup throughout the entire time i've played along. Eventually, I'll close it down, but not because of poor quality items (definitely middle of the road in my opinion) or poor customer service.0
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Thank you for the feedback - I nearly signed up but was sceptical about the membership scheme. Glad I didn't bother now and will stay well clear.0
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I am sorry you had a hard time dealing with them. I joined the VIP membership thing and order occasionally, but skip a lot of months. I agree that the bras are useless if you actually have boobs, I don't buy any of those, but I do love some of the shirts and leggings I have gotten from them. I have only had to return one item and I did it all on line and the e-mailed me a mailing label to return it for free. I have never actually spoken to the customer service people.0
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I am sorry you had a hard time dealing with them. I joined the VIP membership thing and order occasionally, but skip a lot of months. I agree that the bras are useless if you actually have boobs, I don't buy any of those, but I do love some of the shirts and leggings I have gotten from them. I have only had to return one item and I did it all on line and the e-mailed me a mailing label to return it for free. I have never actually spoken to the customer service people.
well unfortunately they haven't activated an online email response for the UK, you get a pop-up warning saying to call the premium rate phoneline
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I am sorry you had a hard time dealing with them. I joined the VIP membership thing and order occasionally, but skip a lot of months. I agree that the bras are useless if you actually have boobs, I don't buy any of those, but I do love some of the shirts and leggings I have gotten from them. I have only had to return one item and I did it all on line and the e-mailed me a mailing label to return it for free. I have never actually spoken to the customer service people.
well unfortunately they haven't activated an online email response for the UK, you get a pop-up warning saying to call the premium rate phoneline
They should have that all worked out before offering the service.0 -
I am sorry you had a hard time dealing with them. I joined the VIP membership thing and order occasionally, but skip a lot of months. I agree that the bras are useless if you actually have boobs, I don't buy any of those, but I do love some of the shirts and leggings I have gotten from them. I have only had to return one item and I did it all on line and the e-mailed me a mailing label to return it for free. I have never actually spoken to the customer service people.
well unfortunately they haven't activated an online email response for the UK, you get a pop-up warning saying to call the premium rate phoneline
They should have that all worked out before offering the service.
Yes I agree but IMHO it was a purposeful business decision .. because the premium rate phoneline is manned by American staff so my assumption is that customers are paying to call through to the US callcentre .. it's possibly also a profit centre for them. They certainly don't include the call rate anywhere obvious on their website
They are banking on customer inertia in terms of cancelling membership, which can only be done through the phoneline or by writing a letter (yes not by email again) .. and supposedly you would get an email confirmation immediately after cancellation, which they didn't mention until they said I had not cancelled. They basically tried to say that as I didn't have an email confirmation I hadn't cancelled and the £44 was theirs and must be spent on product.
They offered to send me the voice recording when they said I hadn't requested the cancellation first time and when I said oh yes please will that be by email, suddenly their policy was not to share recordings
it was interesting how they tried to pleasantly refuse my consumer rights .. it would have worked with someone less .. stubborn0 -
I think any company which has this kind of monthly subscription is the same. They all rely on people not using but not cancelling their membership.0
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I actually might look into the legalities of it in the UK, it seems very much against distance selling regulations and a loophole waiting to be closed0
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Yeah I actually saw their ad on FB and took a look. I find their practices to be dishonest. They sent an email saying I had 24 hours to get an outfit for $25 but on the website it only gives you 59 mins. Then I read reviews where people said they got overcharged. It reminds me of Julep.. that company does the same as Fabletics. When you call to cancel your membership they refuse to cancel the membership. Fabletics doesn't say anything about a membership anywhere on the site - I am presuming it mentions it when you check out or something. Either way, poor business practice. I would steer clear.0
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...just like the (dis)honest diaper company. Anything that is fronted by a celebrity is usually a red flag for me.0
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Funny, I was just speaking to a friend who went through the same problems when trying to cancel....and the exact same feedback on the sports bras.0
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BaranVonCoop wrote: »Funny, I was just speaking to a friend who went through the same problems when trying to cancel....and the exact same feedback on the sports bras.
It was like a thick layer of cotton .. did nothing to control any kind of bounce
whereas my Gap Sports bras valiantly rise to the challenge of holding those suckers firmly in place
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