OMG Fitbit customer service are amazing!! one very happy customer!!!

suenewberry81
suenewberry81 Posts: 241 Member
edited November 23 in Health and Weight Loss
after being on here and someone telling me to email Fitbit and tell them about my dog chewing my Fitbit I thought they must be crazy, it was my fault leaving it around for my puppy to get it but because I was so upset knowing I couldn't afford to buy a new one as it was the Fitbit charge HR I emailed them,
And to my surprise after giving them receipt details photos etc... My new Fitbit came in the post today, one very happy customer :-)
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Replies

  • jessathemessa
    jessathemessa Posts: 65 Member
    Wow, that's fantastic! :)

    Good to know in case anything ever happens, I have a Fitbit Charge as well. What a great company.
  • sarahharas5
    sarahharas5 Posts: 256 Member
    My charge HR stopped working yesterday. I contacted them today and my replacement is in the mail.
    Also very impressed with their customer service! WTG Fitbit!
  • Char231023
    Char231023 Posts: 700 Member
    Me too. I had a great experience with their customer service department. Now if only they can find my husbands lost fitbit.
  • LaurenGraham2
    LaurenGraham2 Posts: 16 Member
    I lost mine and they sent me a new one, they are really good and fast with response and sending out new ones. Best customer service ever
  • LivingtheLeanDream
    LivingtheLeanDream Posts: 13,342 Member
    Fantastic result :smiley: I have found them amazing the few times I have had to contact them....go Fitbit :smiley:
  • WBB55
    WBB55 Posts: 4,131 Member
    Mine wouldn't hold a charge after a bit over a year. They replaced it.
  • MissAbbee
    MissAbbee Posts: 41 Member
    Ooh i think that might have been me! They're so good :) I just wish they gave you the option to upgrade or something, like trade in your old one. I want to trade my One for a Charge HR!
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    MissAbbee wrote: »
    I just wish they gave you the option to upgrade or something, like trade in your old one. I want to trade my One for a Charge HR!

    You can sync more than one tracker to your account. So use the One when you dress up.

    Now that I have a Charge HR, I lend my old tracker to friends.
  • WBB55
    WBB55 Posts: 4,131 Member
    editorgrrl wrote: »
    MissAbbee wrote: »
    I just wish they gave you the option to upgrade or something, like trade in your old one. I want to trade my One for a Charge HR!

    You can sync more than one tracker to your account. So use the One when you dress up.

    Now that I have a Charge HR, I lend my old tracker to friends.

    FOR REAL!?! Why didn't I know this? I'm pretty sure I might go out today and buy a surge for my runs!
  • Char231023
    Char231023 Posts: 700 Member
    My husband lost his in our house. We just can't find it.
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    WBB55 wrote: »
    FOR REAL!?! Why didn't I know this? I'm pretty sure I might go out today and buy a surge for my runs!

    It's a relatively new feature: http://help.fitbit.com/articles/en_US/Help_article/Can-I-use-more-than-one-Fitbit-tracker-with-the-same-account
  • CSARdiver
    CSARdiver Posts: 6,252 Member
    Have to agree - mine would not hold a charge past 24 hrs and they replaced it immediately with no hassle.
  • Venus_Red
    Venus_Red Posts: 209 Member
    They do have great CS and it is primarily because the tech inside the Fitbit is not expensive at all. They are very smart to provide replacements at a tiny cost to them in order to keep a happy customer who may place future orders and represent referral business. More tech companies are doing this now because the competition is in customer base, not in product differential most often.
  • Noot30
    Noot30 Posts: 54 Member
    Char231023 wrote: »
    My husband lost his in our house. We just can't find it.

    I lost mine too, and fitbit customer services recommended going round with the device its synced with as it may pick it up... Didn't with me but wasn't totally sure where it was. Hope that helps. :)

  • Noot30
    Noot30 Posts: 54 Member
    edited September 2015
    Char231023 wrote: »
    My husband lost his in our house. We just can't find it.

    I lost mine too, and fitbit customer services recommended going round with the device its synced with as it may pick it up... Didn't with me but wasn't totally sure where it was. Hope that helps. :)

    Didn't mean to post twice
  • zyxst
    zyxst Posts: 9,149 Member
    CS is very good when you have your receipt or the Fitbit is actually broken. I love Fitbit and feel bad for for saying bad things because I got a faulty Zip.
  • ColinsMommaOC
    ColinsMommaOC Posts: 296 Member
    Don't even need a receipt or to have bought it from their website. I got mine at Sports Authority and the band started lifting off the plastic part. I just had to tell them when I bought it, the color and size. Mine was in the mail next day.
  • Char231023
    Char231023 Posts: 700 Member
    Noot30 wrote: »
    Char231023 wrote: »
    My husband lost his in our house. We just can't find it.

    I lost mine too, and fitbit customer services recommended going round with the device its synced with as it may pick it up... Didn't with me but wasn't totally sure where it was. Hope that helps. :)

    That would help if the battery hasn't died. He lost it about a week ago. Don't know if our five year old is hiding it somewhere.
  • zyxst
    zyxst Posts: 9,149 Member
    ColinsMommaOC wrote: »
    Don't even need a receipt or to have bought it from their website. I got mine at Sports Authority and the band started lifting off the plastic part. I just had to tell them when I bought it, the color and size. Mine was in the mail next day.

    Would you please tell CS that for me? I got told I need a receipt for a replacement Zip or I can fiddle with a tiny, copper piece that might fix the problem or break off and render the Zip useless.
  • Bshmerlie
    Bshmerlie Posts: 1,026 Member
    Do you know what this means? The cost of the fitbit is actually pennies. That is why they don't mind giving them away.
  • sarahharas5
    sarahharas5 Posts: 256 Member
    zyxst wrote: »
    ColinsMommaOC wrote: »
    Don't even need a receipt or to have bought it from their website. I got mine at Sports Authority and the band started lifting off the plastic part. I just had to tell them when I bought it, the color and size. Mine was in the mail next day.

    Would you please tell CS that for me? I got told I need a receipt for a replacement Zip or I can fiddle with a tiny, copper piece that might fix the problem or break off and render the Zip useless.

    When I just dealt with them today, I didn't have to show any proof of purchase. I'm not sure if maybe they looked up my history based on email address or something but they just helped me to trouble-shoot and then told me they were sending out a replacement. Is yours over a year old? Maybe that's why?
  • ColinsMommaOC
    ColinsMommaOC Posts: 296 Member
    zyxst wrote: »

    Would you please tell CS that for me? I got told I need a receipt for a replacement Zip or I can fiddle with a tiny, copper piece that might fix the problem or break off and render the Zip useless.

    Not sure they would listen to me about it! If you ordered it from their website then you should have an order history. Or if you paid for it with a Credit Card it will be on your old statement... I told the CS person that I bought it at Sports Authority and when I bought it. They looked up to see if it was eligible for a replacement (took like 2 minutes) then came back and said my replacement was processed and I should consider recycling my old one.
  • FlyingMolly
    FlyingMolly Posts: 490 Member
    I wish I'd thought of this when I lost mine. It came off because the fastening was poorly designed, and my husband had already lost one for the same reason. Mine just wasn't up to the task of carrying a struggling toddler a few blocks, so when I got home it was gone (and my dog had eaten part of my yoga mat--it was a bad day, fitness-wise).

    I did go back and try to get it to sync, actually, but no dice. I was up over 18K steps that day, too, and none of them got counted. :(

    Anyway, I wound up buying a Charge HR, which turned out to have a much better clasp, but it's nice to think that FitBit might have just replaced the one that fell off. Hopefully there won't be a next time, but if there ever is...
  • zombiemomjo
    zombiemomjo Posts: 494 Member
    I can't get my Flex to sync with my phone or my PC, and I'm not getting any responses to my followup emails. I'm hoping I hear something soon. I'm glad everyone else had great experiences.
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    zombiemomjo wrote: »
    I can't get my Flex to sync with my phone or my PC, and I'm not getting any responses to my followup emails.

    Did you reset it? http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker
    1. Plug your charging cable into the USB port and insert your tracker into the charging cable.

    2. Insert a paperclip into the small pinhole on the back of the charger.

    3. Press on the pinhole for 3-4 seconds.

    Your Flex is now restarted. Take your tracker out of the charger and insert it back into the wristband.
  • Yoshirio
    Yoshirio Posts: 242 Member
    The first fitbit I had was glitchy and they replaced it with no hassles.The one I have now works great. Very good company.
  • jennifer_417
    jennifer_417 Posts: 12,344 Member
    Mine went for a swim in the washing machine., then started malfunctioning. I reported the malfunction, not thecause, and they replaced my One with no questions asked!
  • DianaLovesCoffee
    DianaLovesCoffee Posts: 398 Member
    zombiemomjo wrote: »
    I can't get my Flex to sync with my phone or my PC, and I'm not getting any responses to my followup emails. I'm hoping I hear something soon. I'm glad everyone else had great experiences.

    Did you try to do a reset? Put the Flex on the charger then take a paper clip and insert it into the little hole near. I had to do that every so often. But I eventually upgraded to the Charge.

    My husband lost his Charge last week on a roller coaster. I'm going to try to email them to see what they say. Thanks for the tip!
  • choppie70
    choppie70 Posts: 544 Member
    I bought my Charge HR at Target in May. The display would not work at times so I had to plug it in and reset it a few times. They sent me a brand new charger without asking for a receipt or anything. I also think it is pretty amazing that they do not ask for the old one back.
  • shadowfax_c11
    shadowfax_c11 Posts: 1,942 Member
    I received mine as a gift in April and the battery quit holding a charge on June. Contacted the company and they replaced it no questions asked eve thought I didn't have a receipt. I am pretty sure that my experience is part of why several of my friends also now have a Fitbit.
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