FitBit Replacement

Really that is weird. I called them twice last week about replacements. Mine has the bubble and the side rubber is separating from the plastic, I called and I already received a replacement. The next day my husbands fell apart, I called again and they sent out a second one and it should be here on Friday. Both are under the year warranty. I have not had any problems with their customer service.

I just had my Fitbit Flex replaced. They didn't have me send mine in. They just sent me a new one. They were very easy to deal with and I got the replacement in about 5 days.

My Charge HR's battery died while installing firmware update. One phone call and a replacement was on the way. It took about 4 days to receive the new unit.

If you have any issues with Fitbit, their customer service is really efficient and they'll send you a replacement. I've had 3 replaced!

I've dealt with Fitbit twice. The first time was for a damaged Ultra years ago, and they wanted me to send them a picture of it with the receipt. They did NOT replace it. They sent me a 50% off coupon for the One instead. The second time was last year, and I lost my Fitbit completely. They actually at first said that I would have to have a picture of it, and exasperated, I told them I couldn't very well take a picture of something that was missing...then they told me that they no longer cover lost units. UGH. I was supposed to get a coupon for a new one which never came, so I had to contact them again.

Their customer service seems to have bad days on the exact days that I need help. If something happens to this unit, I'll just say screw it and buy a cheap-o pedometer until the next major gift-giving holiday when I can ask everyone to help me out.

I've had 2 Charge HR's replaced. Both times I just emailed and sent them a picture of the bar code on the original box. They emailed and asked for my address and shipped right out. They said I can just E-Waste the defective devices.

It was a really easy process both times, but I think I'm going to sell my newest replacement and go with something else. Both of mine went bad within a couple months.

My charge hr was replaced. In fact, I thought that they'd want to see it and asked them how I send it out to them. But the agent's reply was that it wasn't necessary and that they can see that my fitbit had technical issues. And within 5 working days my new one was delivered (plus it was over the xmas period).

I wonder whether a photo image of your fitbit would not have been sufficient proof for them??

I have had two Fitbits replaced. Customer service is fantastic and replaced both and I did not need to send them anything.

The bubbling has happened to a few of my charge HR. They were all black. That said, does anyone know if this issue is persistent in other colors, particularly plum? All I'm seeing are photos of the black charge HR with bubbles - so wondering if there's something behind that

I have heard nothing but outstanding reports on FB customer service.

I've heard very good things about their service, to the point that I've actually emailed them to see if they will do anything about my lost Charge HR. On Thursday, the rubber ring which holds the loose end of the band broke, so the end of the band was not secured. Saturday, I lose the whole thing at a shopping centre, because it fell off due to the missing band-ring. I emailed them Saturday, and am waiting to see what they say before I go shopping for a new one.

I know two people with year-old Fitbit Charge and Charge HRs who have the bubbling wristband issue. It's possible that they want the unit to figure out what's going on.

I just emailed them when the wrist strap on my charge started cracking. Attached a photograph and after a few questions on when purchased etc (it was a gift so no receipt or idea where it was bought) they replaced it no problem. Excellent customer service, no complaints whatsoever and the replacement arrived really quickly.