Fit bit sync issue

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Replies

  • janejellyroll
    janejellyroll Posts: 25,763 Member
    fruitydude wrote: »
    Guennn wrote: »
    MFP did a message today:
    "Sunday, 12/17/2017, 9:45 AM PST

    Hello,

    Sorry for any recent issues with accessing the food database or syncing. We had a service outage overnight which affected our site and app as well as syncing with our integration partners. While the MyFitnessPal website and app are back up, the fitbit integration is still down. We will do what we can to resolve the issue as soon as possible.

    We will continue to update this article as more information becomes available. Please check back for further updates.

    Best,
    Logan
    MyFitnessPal Staff"

    Do you know if this is still the case? What was happening was that my steps were showing up on mfp, and now they show up differently (much lower cals and no step count). The reason I'm asking is because I'm wondering how much I should be eating (of exercise cals). According to fitbit I sometimes burn over 1000 when I exercise. I'm really confused. My cals are set at 1200 due to age / weight...

    MFP has not reported that the issue has been fixed and I haven't seen anyone reporting that they are now seeing adjustments. I still am not seeing adjustments.
  • Ritarella77
    Ritarella77 Posts: 2 Member
    I confirm the issue seems not to be fixed yet.
  • KNoceros
    KNoceros Posts: 326 Member
    Still broken.
  • draegerjeff
    draegerjeff Posts: 7 Member
    They’re clearly not working on it.
  • Stew501
    Stew501 Posts: 65 Member
    Still Not working...it’s been 2 DAYS
  • str82nichelle
    str82nichelle Posts: 1,014 Member
    edited December 2017
    Copy and paste (from the help page) of last update on the issue:



    Fitbit Sync Issue
    Monday, 12/18/2017, 12:49 PM PST

    Hello,

    Our genuine apologies any frustration with data not syncing between MyFitnessPal and Fitbit. Our engineers are looking into it and we will do what we can to resolve the issue as soon as possible.

    Right now no data will be syncing between Fitbit and MyFitnessPal, and relinking the two programs will not resolve this issue. At this time, we recommend not relinking the two, as when the integration is functioning again, this will increase the workload on the servers, and will lengthen the amount of time it will take to work through the backlog of sync requests.

    This is due to a larger site-wide failure that happened over the weekend. While we have the majority of the program up and running like normal, we are still ensuring the state of our service is completely stable before Fitbit sync will be able to resume successfully.

    We will continue to update this article as more information becomes available. Please check back for further updates.

    Best,

    MyFitnessPal Staff
  • triathlete4906
    triathlete4906 Posts: 4 Member
    Any update or estimate of when the problem will be fixed?
  • neversaynever_43
    neversaynever_43 Posts: 59 Member
    I know they are saying it's an outage but this happens more often than it should.
  • malibu927
    malibu927 Posts: 17,562 Member
    neversaynever_43 wrote: »
    I know they are saying it's an outage but this happens more often than it should.

    Huh? I can count the number of times I've had issues between Fitbit and MFP on one hand in the four years I've been here.
  • pogiguy05
    pogiguy05 Posts: 1,583 Member
    Mine is fine >:)>:)>:)
  • FitLifeCrossroads
    FitLifeCrossroads Posts: 57 Member
    This is soooooo frustrating!!
  • Christine_72
    Christine_72 Posts: 16,049 Member
    malibu927 wrote: »
    neversaynever_43 wrote: »
    I know they are saying it's an outage but this happens more often than it should.

    Huh? I can count the number of times I've had issues between Fitbit and MFP on one hand in the four years I've been here.

    Same here. The longest I've ever had an outage is 1/2 a day. It's happened twice in 3 years.
  • Christine_72
    Christine_72 Posts: 16,049 Member
    Update: Fitbit is syncing for me again :smiley: Hopefully it continues.
  • betuel75
    betuel75 Posts: 776 Member
    Working for me now as well.
  • tracylp6178
    tracylp6178 Posts: 70 Member
    I’m back up and syncing also. Bit that really sucked, I never realized how much I counted on it all working together lol
  • tngirl2x
    tngirl2x Posts: 2 Member
    I’m happy to see that it’s now working as it should be. Thanks!!!
  • minniestar55
    minniestar55 Posts: 350 Member
    Latest from Support Desk.
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